Deal Support Desk Analyst

Deal Support Desk Analyst

About Mimecast

The work people build is worth protecting, and it's harder to protect than it used to be. AI agents now move at machine speed with human-level access, and a small slip-up can become a very public one. We disrupt cybercriminal activity before that happens.

We think fast, go big, and always demand more of ourselves. We work hard, deliver, and repeat. We grow with real determination and put success well within reach. We push each other to be better and expect to be pushed back, in a community built on respect, where everyone is counted.

Overview

As a Deal Support Desk Analyst, you'll help Sales, Legal, Finance, and Operations structure, approve, and close deals accurately and in line with policy. You'll manage a high volume of inbound cases, from custom quotes and non-standard deal setups to AWS orders, and keep the quote-to-close process moving.

This is a full-time role on the Deal Support Desk. You'll combine hands-on deal support with cross-functional problem-solving and improvements to the systems and processes behind sales execution. The role offers salary, bonuses, and career growth opportunities.

What You'll Do

• Partner with Sales to assess, structure, and approve quotes within pricing, discounting, and legal guidelines.
• Work with Legal, Finance, and Revenue Operations to resolve deal roadblocks, clarify contract terms, and escalate complex cases, including through deal strategy calls.
• Research contract and deal information in Salesforce and NetSuite, maintaining detailed case notes and status updates for auditability.
• Manage a high volume of cases, prioritizing custom quotes, non-standard deal setups, and AWS orders by complexity and legal risk.
• Monitor email and Slack queues, including overnight activity, to keep cases moving.
• Triage requests for information and proposals (RFx), routing questions to the appropriate Tiger Team owner using the standardized delegation roster.
• Work with Finance on billing, revenue recognition, and contract compliance, including AWS orders.
• Improve deal workflows and configure and support RCA and deal workflow automation.
• Partner with IT to flag Salesforce issues and develop workarounds while permanent fixes are implemented.
• Give Enablement, IT, and Business Operations feedback on product, process, and system changes, and help build sales plays and promotions.

What You'll Bring

• Practical experience in Deal Desk, Sales Operations, or Revenue Operations, with the ability to handle routine quotes and cases within established guidelines and recognize when to escalate complex or non-standard deals.
• Strong Salesforce and CPQ/RCA experience, plus working knowledge of NetSuite.
• An understanding of pricing models, discounting, and revenue recognition.
• Experience managing a high volume of concurrent cases, with the ability to prioritize and solve problems under tight deadlines.
• Strong communication and stakeholder management skills across Sales, Legal, Finance, and leadership.

Preferred Experience

• Familiarity with ASC 606, SaaS pricing models, and discounting strategies.
• Experience with AWS Marketplace or other cloud marketplace transactions.
• Experience in high-growth B2B SaaS environments.
• Knowledge of financial modeling, contract terms, subscription-based pricing, and multi-year deals.

The base salary range for this position is £44,000−£66,000 plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly.

Belonging at Mimecast

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.