Five Below
Discount retailer selling trendy youth goods
Customer Experience Manager
About the job
- High school graduation or equivalent.
- A minimum of two years of management experience.
- Excellent verbal and written communication skills.
- Ability to multitask.
- Creative thinking.
- Ability to maintain composure under pressure.
- Ability to frequently operate a cash register.
- Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
- Ability to frequently ascend and descend ladders to retrieve and put away stock.
- Ability to frequently kneel, bend, twist, and stoop in the stock room and on the sales floor.
- Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers by telephone and face-to-face.
- Ability to frequently move across the sales floor and to and from the stock room while assisting customers and retrieving or putting away merchandise.
- Ability to work a flexible schedule including daytime, evening, weekend, and potentially overnight shifts, with travel as required.
- Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Ability to remain in a stationary, upright position for 80% of the time.
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws.
- Ensure crew members deliver customer service through personal contact with customers.
- Train the crew on the B.E.S.T. customer service experience and ensure fast, friendly checkout experiences.
- Lead the assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Lead front-end operations and ensure front-end merchandising, including candy, soda, and snacks, meets brand standards.
- Ensure front-end equipment is working and associates are trained on applicable services.
- Perform opening and closing procedures, maintain store cleanliness and recovery, and keep the store ready for customers.
- Perform store manager duties in the store manager's absence.
- Partner with the store manager to recruit, train, coach, develop, and supervise all crew members.
- Review corporate communications and respond accordingly.
- Partner with the store leadership team on merchandising procedures and World Recovery.
- Perform store maintenance, including removing garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
- Perform additional responsibilities assigned by the Store Manager according to store needs.
- Frequently operate the cash register.
- Frequently move merchandise and retrieve or put away stock throughout the sales floor and stock room.
- College experience.
About the company
Five Below is a discount retailer that offers a wide range of trendy products and essentials aimed at pre-teens, teens, and young adults. Its products are priced primarily at $5 or less, with some items priced higher, and are refreshed frequently by sourcing goods globally to keep inventory up to date. Customers can shop in stores or online, with the experience designed to be fun and engaging. The company sells categories such as school supplies, fashion accessories, electronics, toys, games, and home decor. Its emphasis on ethical sourcing and compliance with human rights and labor practices guides supplier choices. Compared to competitors, Five Below emphasizes high-value, fashion-forward items at very low prices with a continuously rotating assortment that appeals to a younger audience. The goal is to provide affordable, on-trend products while delivering an enjoyable shopping experience and driving growth through both in-store and online channels.
Company Size
10,001+
Company Stage
IPO
Headquarters
Philadelphia, Pennsylvania
Founded
2002
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Simplify's Take
What believers are saying
- Q2 fiscal 2026 sales jumped 22.9% to $1.26 billion, and comps rose 14.1%.
- Management kept 2026 store growth around 150 openings, expanding to 2,022 locations.
- The board authorized a $600 million repurchase program on Aug. 29, 2026, signaling cash confidence.
What critics are saying
- Michigan’s Sept. 18, 2026 settlement exposed scanner overcharges and pricing-control failures across nearly 20 stores.
- The $179,500 Michigan deal adds audits, training, and penalties, compressing margins through 2029.
- Tariff refunds masked profitability; without them, the 2026 recovery still depends on flawless execution.
What makes Five Below unique
- Five Below’s teen-focused treasure-hunt merchandising drives 14.1% comparable sales on Sept. 2, 2026.
- Scott Settersten’s Sept. 21, 2026 board seat deepens retail finance discipline from Ulta Beauty.
- The Five Beyond format lifts basket sizes beyond $5 while preserving extreme-value positioning.
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↑ 5%Crocs says Five Below copied its famous clog design. Sept. 25, 2026 Updated Sept. 26, 2026, 11:46 a.m. ET Ask USA TODAY anything When did Crocs send a demand letter to Five Below? What is the price difference between Crocs and Five Below clogs? Why is Crocs suing Five Below over clog design? AI Overview Full Summary Crocs has filed a lawsuit against discount retailer Five Below, alleging that its $7 Juniors Charm Clog copies Crocs' Classic Clog design and infringes patents on decorative charms, and is seeking damages, an injunction, and destruction of infringing inventory. Crocs is suing Five Below over a $7 pair of clogs, alleging the discount retailer copied elements of its footwear and infringed patents covering the charms used to decorate the shoes. Crocs and its subsidiary, Jibbitz, filed the lawsuit Sept. 18 in U.S. District Court for the District of Colorado, where Crocs is based. The companies accuse Five Below of infringing trademarks and patents through its Juniors Charm Clog and related accessories, according to court documents. At the center of the case are Five Below's clogs, which Crocs says copy distinctive elements of its Classic Clog. The company alleges the shoes feature similarities including the arrangement of holes, trapezoid-shaped openings and a textured band. Crocs says those similarities could lead consumers to believe the Five Below shoes are affiliated with Crocs. The lawsuit also takes aim at the charms sold with Five Below's clogs. Jibbitz says the retailer's charms infringe three patents covering systems for attaching decorative charms to footwear and other wearable products. Crocs also says Five Below's Novelty Shoe Purse copies elements of the Classic Clog and a Crocs bag charm. Crocs warned Five Below about the products. Crocs says it sent Five Below a demand letter March 4 detailing its intellectual property concerns. According to the lawsuit, Five Below acknowledged receiving the letter but continued selling the disputed products. The legal complaint says Five Below was attempting to benefit from Crocs' investment in its brand by selling similar-looking footwear at a lower price. Five Below lists its Juniors Charm Clog for $7, according to its website, which currently shows all the variations out of stock online. Crocs' Kids Classic Clog sells for $39.99, according to its website, while the company's adult clogs generally cost between $50 and $65. What Crocs wants from Five Below. Crocs and Jibbitz are asking for a jury trial and unspecified damages, including alleged lost profits. They also want a permanent injunction preventing Five Below from selling products that infringe their intellectual property. The companies are seeking attorneys' fees and the destruction of inventory they say infringes their rights, according to the lawsuit. USA TODAY reached out to attorneys representing Crocs and Five Below for additional comment. Five Below continues to expand. The lawsuit comes as Five Below continues to expand its retail footprint. The Philadelphia-based chain, which operates more than 2,000 stores in 46 states, is known for selling a range of products at $5 or less, but some items are priced beyond $5 dollars. The company had opened 101 new stores as of August, while net sales increased more than 27% from the same period a year earlier, according to its latest earnings report. Crocs, meanwhile, says it sells about 150 million pairs of shoes annually, according to Investopedia, and generates more than $4 billion in annual sales, according to a February 2025 press release. Reporter Anthony Thompson can be reached at [email protected], or on X @athompsonUSAT
Five Below appoints Scott Settersten to its Board of Directors. PHILADELPHIA, PA, Sept. 23, 2026 (GLOBE NEWSWIRE) - Five Below, Inc. (NASDAQ: FIVE), the trend-right, extreme-value brand for the kid and the kid in all of us, today announced the appointment of Scott Settersten, former Chief Financial Officer of Ulta Beauty, to its Board of Directors and the Audit Committee of its Board of Directors, effective September 21, 2026. In connection with Mr. Settersten's appointment, Five Below's Board increased to ten directors. "Scott is a highly respected finance leader with a proven track record of scaling a high-growth retail business while maintaining strong financial discipline," said Mike Devine, Chair of the Five Below Board. "His deep financial and operational expertise will be a valuable addition to our Board, and we look forward to drawing on Scott's experience as we execute on our significant growth opportunity and drive long-term value for our stakeholders." Mr. Settersten served as the Chief Financial Officer of Ulta Beauty from 2012 until his retirement in March 2024, where he oversaw the company's finance, accounting, tax, treasury, procurement, internal audit, investor relations, loss prevention and real estate teams. Mr. Settersten also spent 15 years with PricewaterhouseCoopers LLP as a certified public accountant in the assurance and risk management practices. In addition, he served as a director and member of the audit committee of Kimball International from July 2020 to June 2023. "I am honored to join the Five Below Board at such an exciting time in the company's evolution," said Mr. Settersten. "Five Below is one of the most compelling growth stories in retail with a unique value proposition and target customer," Mr. Settersten continued. "I look forward to working with the Board and leadership team to build on the company's momentum and execute its long-term growth strategy to create lasting value for shareholders." About Five Below: Five Below is a leading growth retailer offering trend-right, extreme value, high-quality products loved by the kid and the kid in all of us. We believe life is better when customers are free to "let go & have fun" in an amazing experience filled with unlimited possibilities. With most items priced between $1 and $5 and some extreme value items priced beyond $5, Five Below makes it easy to say YES! to the newest, coolest stuff across awesome Five Below worlds: Candy, Style, Party, Room, Create, Tech, Sports and New & Now. Founded in 2002 and headquartered in Philadelphia, Pennsylvania, Five Below today has over 2,000 stores in 47 states. For more information, please visit www.fivebelow.com or follow @fivebelow on TikTok, Instagram, Facebook, and YouTube. Investor Contact: Five Below, Inc. Christiane Pelz, Vice President, Investor Relations [email protected]
Attorney General Nessel announces agreement with Five Below over alleged pricing violations. Michigan Attorney General Dana Nessel announced on Sep. 18 an agreement with retail chain Five Below to resolve allegations that the company's scanners overcharged consumers and failed to clearly display item prices at nearly 20 stores in Michigan. The resolution follows a Notice of Intended Action sent by Nessel in November 2025, which cited alleged violations of the Michigan Shopping Reform and Modernization Act and the Michigan Consumer Protection Act on 30 separate occasions. "Michigan consumers must be able to trust that the prices they see on the shelves match what they are actually being charged," said Attorney General Nessel. "This agreement holds Five Below to a high standard of accountability and ensures they take concrete steps to improve their business practices moving forward. My office will continue to work with MDARD to protect hardworking Michiganders and ensure our stores display accurate and transparent costs." MDARD Director Tim Boring said, "MDARD's weights and measures inspectors work diligently to protect Michigan consumers from unfair business practices. This settlement represents that work." From June 5, 2025, through November 5, 2025, inspectors from the Michigan Department of Agriculture and Rural Development issued multiple non-compliance findings under the Shopping Reform and Modernization Act at Five Below locations. In several cases, items labeled as $5 allegedly rang up as $6 or $7 at checkout. As part of the settlement, Five Below has agreed to implement new policies aimed at ensuring ongoing pricing accuracy in compliance with state law. These include dedicating additional staff hours for pricing accuracy efforts, enhancing employee training regarding pricing protocols, establishing internal audit procedures for price checks, conducting quarterly independent audits for one year, and accepting increased penalties for repeat violations identified by MDARD investigations over a three-year period. Five Below will pay $179,500 as part of the agreement: $50,000 will go toward covering investigation costs incurred by MDARD; funds will also support independent audits; any remaining balance will be distributed to the Department of Attorney General.
Attorney General Nessel announces agreement with Five Below over alleged pricing violations. Michigan Attorney General Dana Nessel announced on Sep. 18 an agreement with retail chain Five Below to resolve allegations of scanner overcharges and failure to clearly display item prices at nearly 20 stores across the state. The agreement follows a Notice of Intended Action sent by Nessel in November 2025, which cited alleged violations of the Michigan Shopping Reform and Modernization Act and the Michigan Consumer Protection Act on 30 separate occasions. "Michigan consumers must be able to trust that the prices they see on the shelves match what they are actually being charged," said Attorney General Nessel. "This agreement holds Five Below to a high standard of accountability and ensures they take concrete steps to improve their business practices moving forward. My office will continue to work with MDARD to protect hardworking Michiganders and ensure our stores display accurate and transparent costs." Tim Boring, Director of the Michigan Department of Agriculture and Rural Development (MDARD), said, "MDARD's weights and measures inspectors work diligently to protect Michigan consumers from unfair business practices. This settlement represents that work." From June 5, 2025, through November 5, 2025, MDARD issued numerous non-compliance findings at Five Below stores under the Shopping Reform and Modernization Act. In several cases, items labeled as $5 allegedly rang up as $6 or $7 at checkout. Under the terms of the agreement, Five Below will implement new policies aimed at ensuring pricing accuracy and compliance with state law. These include dedicating additional staff hours for pricing checks, enhanced training for employees on pricing procedures, internal audit protocols for pricing accuracy, quarterly independent audits for one year, and increased penalties for repeat violations identified by MDARD investigations over three years. Five Below has agreed to pay $179,500 to the State of Michigan; $50,000 will go toward covering MDARD's investigation costs while funds will also support independent audits before any remaining balance is distributed to the Department of Attorney General.
Eastvale Gateway getting new retailer: Five Below. The brand is the latest tenant announced for the shopping complex. Published Date: September 5, 2026, 11:28 PM EDT Five Below is coming to Eastvale Gateway, taking over the former Party City space at the shopping center, 12339 Limonite Ave. Lewis Retail Centers, which manages the complex, announced the upcoming tenant this week in a post on social media. It will join the existing lineup of businesses, which includes major retailers, restaurants, personal services, and other businesses. Many major national brands call the center home, including Target, Home Depot, Kohl's, Best Buy, T.J. Maxx, HomeGoods, Dick's Sporting Goods, PetSmart, Staples, Ulta and Edwards Theatre. The center also has a substantial F&B presence, with tenants including Ozen Sushi, Philz Coffee, The Habit Burger Grill, Dickey's BBQ Pit, Jersey Mike's Subs, Cold Stone Creamery, Farmer Boys, Krak Boba, Luna Grill, Blaze Pizza, Buffalo Wild Wings, Domino's, Chipotle Mexican Grill, Applebee's, Georgia's, East Brew Cafe, Pinkberry, Pho Viet, Lucky Kitchen, Zip Fusion, Pier 88 Boiling Seafood, leasing data shows. This new store will be the brand's first in the town. The closest Five Below stores that are currently open are the two in Jurupa Valley and one in Ontario, according to the company's store locator. Love its content? Add WhatNow as a preferred source on Google to see more of its trusted coverage when you search. Be the first to know. From new restaurant openings to exciting retail launches and real estate insights, be the first to know what's happening in Orange County Katie Porter is a freelance journalist and copywriter located in the Mile High City of Denver, covering the Colorado and SoCal restaurant scenes. She has always been a news junkie, keen to stay informed about what's going on in her community and the world, constantly on the lookout for interesting nuggets. Her articles have appeared in a variety of other publications, including 1851 Franchise, Estatenvy, Boulder Weekly, ThisSongisSick, el Don News, TheThings, Stache Cow, and more.