ALTEN Mexico

Engineering and technology consulting services

ServiceNow Developer

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeRabat, MoroccoNo salary listedHybrid

About the Job

Requirements

A Bac+5 diploma is required.
Three to five years of experience are required.
Proficiency in ServiceNow development, administration, and customization is required.
Strong skills in JavaScript, Glide API, Business Rules, and Client Scripts are required.
Knowledge of web services (REST and SOAP) and ServiceNow integration tools (IntegrationHub and Orchestration) is required.
Understanding of ITIL practices for incident, problem, and change management is required.
Experience in an Agile environment is required.

Responsibilities

Develop ServiceNow applications and modules that meet business needs, including incident, request, change, and problem management.
Integrate third-party systems using REST, SOAP, and IntegrationHub, including systems such as LDAP, monitoring tools, and CMDB.
Configure and customize ServiceNow modules, including Service Catalog, CMDB, and Knowledge Management.
Automate processes using JavaScript, Glide scripts, business rules, client scripts, and scheduled jobs.
Perform unit tests, debug, and validate development quality.
Provide technical support and collaborate closely with functional and technical teams.
Write technical documentation and apply development best practices.
Participate in version upgrades and maintain enhancements.

Desired Qualifications

ServiceNow Certified System Administrator (CSA) certification.
ServiceNow Certified Application Developer (CAD) certification.
Experience developing Service Portal and Performance Analytics.
Knowledge of DevOps, including CI/CD and automated testing in ServiceNow.

Job Description

Dans le cadre de ce rôle, vos principales missions seront les suivantes :

Développement d’applications et modules ServiceNow répondant aux besoins métiers (gestion des incidents, demandes, changements, problèmes…)
Intégration avec des systèmes tiers via REST, SOAP, IntegrationHub (ex. : LDAP, outils de supervision, CMDB, etc.)
Configuration et personnalisation de modules ServiceNow : Service Catalog, CMDB, Knowledge Management, etc.
Automatisation des processus via JavaScript, scripts Glide, règles métiers, scripts client, jobs planifiés
Réalisation des tests unitaires, debug, et validation qualité des développements
Support technique et collaboration étroite avec les équipes fonctionnelles et techniques
Rédaction de la documentation technique et application des bonnes pratiques de développement
Participation aux montées de version et maintenance des évolutions

Qualifications

Diplôme : Bac+5

Expérience : 3 à 5ans

Compétences requises :

Maîtrise de ServiceNow (développement, administration, personnalisation)
Compétences solides en JavaScript, Glide API, Business Rules, Client Scripts
Connaissances des web services (REST, SOAP) et outils d’intégration ServiceNow (IntegrationHub, Orchestration)
Compréhension des bonnes pratiques ITIL (gestion des incidents, des problèmes, des changements…)
Capacité de travail en équipe transverse et bonne communication
Rigueur et sens du détail pour assurer la qualité et la pérennité des solutions
Expérience dans un environnement Agile
Certifications appréciées :
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Compétences additionnelles appréciées :
Développement Service Portal, Performance Analytics
Connaissances DevOps (CI/CD, tests automatisés dans ServiceNow)

Additional Information

Au plaisir de vous lire!

About the Company

ALTEN Mexico

Engineering and technology consulting services

ALTEN Mexico provides engineering and technology consulting services by supplying highly specialized engineers who embed within client teams to work on complex projects. The way it works is by offering a flexible pool of talent for research and development needs, allowing clients to access experts without committing to permanent hires. The company differentiates itself through a focus on embedded engineering consultants, serving sectors like telecommunications, aerospace, and information systems, and by expanding its reach via organic growth and acquisitions across Europe and globally. Its goal is to help clients access top engineering expertise efficiently while growing the business through deliberate geographic and service expansion.

Company size: Not listed
Company stage: IPO
Headquarters: Boulogne-Billancourt, France
Founded: 1988

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