Federal IT Consulting

Runs cybersecurity and IT projects for federal agencies

ERP Analyst 1

IT Service Desk & End User SupportUpdated on Nov 10

Full-timeTexarkana, TX, USANo salary listed

About the Job

Requirements

Experience providing IT help desk or desktop support.
Strong knowledge of Windows 10/11 operating systems.
Familiarity with Active Directory, user account management, and group policies.
Basic understanding of networking concepts, including DNS, DHCP, and TCP/IP.
Experience troubleshooting hardware, software, and connectivity issues.
Familiarity with ticketing systems such as ServiceNow and Remedy.
Basic understanding of enterprise applications and web-based systems.
An associate degree or equivalent experience.
Must be a United States citizen, pass a background check, and hold an active Secret DoD security clearance.
CompTIA Security+ certification is required.

Responsibilities

Provide Tier 1 and Tier 2 help desk support for end users, including troubleshooting hardware, software, and network issues.
Support and maintain Windows 10/11 workstations, including installation, configuration, updates, and patching.
Assist users with account management, permissions, and access issues in Active Directory.
Troubleshoot and support enterprise applications hosted on Windows servers and web environments, such as Apache Tomcat.
Perform basic system administration tasks on Windows Server environments (2016/2019).
Support printer, peripheral, and network connectivity issues.
Document incidents, service requests, and resolutions using ticketing systems.
Assist with software installations, upgrades, and deployments.
Ensure systems meet STIG compliance requirements and security best practices.
Support secure configurations, including certificate management and endpoint security tools.
Assist with data and report access and provide user support for enterprise systems and dashboards.
Collaborate with database administrators, developers, and system administrators to resolve escalated issues.
Provide on-site and remote support as needed.
Maintain applicable security clearances at the level required by the client and/or applicable certifications as requested by the employer or its clients, customers, or prime contractors.

Desired Qualifications

Experience in a DoD or secure environment.
Familiarity with STIGs and cybersecurity best practices.
Basic knowledge of Windows Server administration.
Exposure to application support, not development.
Experience with remote support tools.
Understanding of software deployment tools such as SCCM and Intune.

FEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these services.

Overview of position:

FEDITC is seeking an ERP Analyst I to work in the Texarkana, TX area. This position focuses on providing end-user support, Windows 11 system administration, and troubleshooting enterprise application in a secure DoD environment.

A United States Citizenship and an active Secret DoD Security Clearance is required to be considered for this position.

Responsibilities:

Provide Tier 1 / Tier 2 help desk support for end users, including troubleshooting hardware, software, and network issues
Support and maintain Windows 10/11 workstations, including installation, configuration, updates, and patching
Assist users with account management, permissions, and access issues (Active Directory)
Troubleshoot and support enterprise applications hosted on Windows servers and web environments (e.g., Apache Tomcat)
Perform basic system administration tasks on Windows Server environments (2016/2019)
Support printer, peripheral, and network connectivity issues
Document incidents, service requests, and resolutions using ticketing systems
Assist with software installations, upgrades, and deployments
Ensure systems meet STIG compliance requirements and security best practices
Support secure configurations including certificate management and endpoint security tools
Assist with data/report access and user support for enterprise systems and dashboards
Collaborate with database administrators, developers, and system administrators to resolve escalated issues
Provide on-site and remote support as needed

Experience/Skills:

Experience providing IT help desk or desktop support
Strong knowledge of Windows 10/11 operating systems
Familiarity with Active Directory, user account management, and group policies
Basic understanding of networking concepts (DNS, DHCP, TCP/IP)
Experience troubleshooting hardware, software, and connectivity issues
Familiarity with ticketing systems (ServiceNow, Remedy, etc.)
Basic understanding of enterprise applications and web-based systems
Strong problem-solving and customer service skills

Desired Experience:

Experience in a DoD or secure environment
Familiarity with STIGs and cybersecurity best practices
Basic knowledge of Windows Server administration
Exposure to application support (not development)
Experience with remote support tools
Understanding of software deployment tools (SCCM, Intune, etc.)

Systems Involved:

Windows 10/11
Windows Server 2016/2019
Active Directory
Enterprise applications (web-based systems)
Ticketing systems (e.g., ServiceNow)
Endpoint security tools

Education:

Associates Degree (equivalent experience)

Certifications Required:

CompTIA Security +

Clearance:

Active Secret Security Clearance is required.
Must be a US Citizen and pass a background check.
Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC’S Client(s)/Customer(s)/Prime contractor(s).

FEDITC, LLC. is committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment. We do not employ AI tools in our decision-making processes. Regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, FEDITC, LLC. ensures that all employment decisions are made in accordance with applicable federal, state, and local laws. Our commitment to non-discrimination in employment extends to every location in which our company operates.

About the Company

Federal IT Consulting

Runs cybersecurity and IT projects for federal agencies

Federal IT Consulting runs cybersecurity, IT and engineering projects for the Department of Defense, other national security agencies and civilian federal departments. Beyond securing and operating classified and unclassified networks, it builds mission software and mobile apps, moves systems to the cloud and supports health IT such as the Military Health System. A separate engineering practice manages energy savings, construction programs and environmental compliance at military bases. Agencies buy its services through government contract vehicles and task orders, with cleared staff working at government sites, its regional offices or remotely. It was founded in 2003 and is headquartered in Rockville, Maryland.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Rockville, MD
Founded: 2003

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