Senior Learning Designer
Amazon
Senior Learning Designer
Amazon
Sells products online and rents cloud computing
The Reliability and Maintenance Engineering (RME) team keeps Amazon's fulfillment network running. Our technicians, engineers, and maintenance leaders are builders, problem-solvers, and operators who take ownership of the systems our customers depend on, operating 24/7 to deliver uptime, equipment reliability, safety, and quality. As the network grows and becomes more complex, our workforce needs training that makes the complex simple and puts the right knowledge in their hands at the right moment.
We're reshaping our learning function, rethinking how one of the largest engineering workforces in the world learns. If you want to help build what comes next, come join us.
RME Learning Experience (RLX) is looking for a Sr. Learning Designer with deep experience creating content for technical training to design and deliver learning experiences that grow capability across RME's engineering workforce.
You will design learning that makes complex technical content accessible, durable, and applicable in a live, 24/7 operations environment where safety and speed both matter. Your work will span the full spectrum of RME's technical workforce: technicians building foundational skills, engineers deepening expertise, and career changers entering engineering for the first time.
Your experience creating technical training content will allow you to translate complex engineering concepts into structured, effective learning experiences. You will take programs from needs analysis through design, development, and scaled delivery, building content that drives genuine behavior change and measurable skill development.
You will integrate AI into learning design and delivery, using AI-augmented analysis, design, and development to streamline launch times and focus effort on high-value creative work.
You will build the case for design decisions using learning science and data-driven analysis, and bring stakeholders along through evidence and clear communication.
Key job responsibilities
- Design technical training content that builds real capability. Translate complex engineering processes, systems, and procedures into structured learning experiences grounded in learning science and instructional design best practices.
- Apply multiple modalities to technical content. Design across formats (eLearning, simulation, hands-on labs, job aids, blended programs) selecting the right approach based on the complexity of the technical content and the context in which it will be applied.
- Design for transfer, not just knowledge. Build learning that closes the gap between knowing and doing, ensuring technicians and engineers can apply what they learn in real operational conditions where safety is non-negotiable.
- Partner with SMEs to ensure technical accuracy and relevance. Build strong working relationships with engineers and technical leaders to ensure content reflects current systems, standards, and operational realities.
- Build scalable, maintainable content architectures. Design content structures, templates, and standards that allow technical training to scale across regions, site types, and operating models without losing accuracy or effectiveness.
- Integrate AI into the design and development process. Use AI-augmented tools to accelerate content development, streamline review cycles, and focus effort on the design decisions that require human judgment.
- Bachelor's degree or equivalent in Instructional Design, Educational Technology, Technical Training, Design, or a related field
- Experience in a training role, including technical training
- Experience in training, performance management and coaching/mentoring
- Experience developing or delivering training programs across multiple sites or regions
- Master's degree or equivalent in Education, Instructional Design, or a related field
- Project Management Professional (PMP) or equivalent certification
- Experience with graphic training systems, multimedia content creation, and Learning Management Systems (LMS) administration
- Experience leading training strategy initiatives across large-scale operations and working cross-functionally at senior levels
- Experience mentoring trainers, using data analytics for training effectiveness measurement, and leading change management initiatives
- Experience with predictive and preventative maintenance, repair, troubleshooting, and diagnostics on material handling equipment (MHE) and automated conveyor systems
- Experience implementing and enforcing safety standards within warehouse and maintenance environments
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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