B

Brown University Health

Remote behavioral health care platform analytics

Residential Case Worker

Full-TimeUpdated
$18 - $27.13
Entry
United States
In PersonWork location: 658 Main St., Pawtucket, Rhode Island 02860. Role requires travel between residential programs and driving clients.
Social & Community ServicesResidential & Direct Support

About the job

Requirements
  • A high school diploma or GED is required.
  • Must maintain flexibility and work the schedule as posted and assigned, including weekends and holidays.
  • Must be able to perform routine household chores involving some lifting and bending.
  • Must be able to communicate with clients and staff face to face and by telephone.
  • Must be able to obtain and maintain CPR certification and first aid training, and monitor clients’ vital signs as required.
  • Must maintain a valid chauffeur’s license and be able to use the program van or a personally owned vehicle to transport clients to day-activity programs, medical and other appointments, and clinical appointments, and to respond to medical emergencies and disaster evacuations.
  • Must be able to read and comprehend instructions, correspondence, and memos.
  • Must be able to complete required clinical and administrative documentation and write correspondence, reports, and care plans.
  • Must be able to present information effectively in one-on-one and group situations to clients and employees.
  • Must be able to access emergency resources to manage crisis situations and ensure the safety of clients and colleagues.
  • Must maintain knowledge of organizational policies, procedures, protocols, and guidelines and ensure compliance.
  • Must be able to solve practical problems and handle varied concrete situations with limited standardization, and interpret written, oral, and diagram-based instructions.
  • Must successfully complete required training and certifications.
  • Must have oral and written communication skills, including speech, grammar, spelling, and legibility, sufficient for effective communication.
  • Must be able to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, manually or with a calculator.
  • Must comply with agency ethics, codes of conduct, policies, procedures, protocols, and guidelines.
  • Must handle confidential client information only as necessary for job duties and in accordance with assigned access levels and agency policies.
  • Must be able to meet the physical demands of the role, including occasionally lifting or moving up to 35 pounds; reasonable accommodations are available as required by law.
Responsibilities
  • Cover shifts as assigned at any residential program, including traveling from one program to another when needed.
  • Facilitate activities of daily living skill-building and community integration by supervising and teaching clients daily medication routines, budgeting, self-preservation skills, and transportation, and by providing opportunities for skills practice and collaborative learning.
  • Participate in a multidisciplinary team to develop and implement client treatment plans and conduct progress reviews, involving clients in planning and evaluation whenever possible.
  • Provide, coordinate, and monitor treatment services for assigned clients, including treatment-plan-prescribed client contact and coordination of care with clients, families, Gateway staff, consultants, and designated staff at other human-service and medical organizations.
  • Monitor the effectiveness of care provided by the program and other providers by comparing services with outcomes specified in treatment plans.
  • Provide shift coverage, including household maintenance, cleaning, meal preparation, assistance with medical, psychiatric, and behavioral crises, conflict resolution, and symptom management.
  • Attend required supervision and team meetings.
  • Maintain current knowledge of agency policies and procedures.
  • Work first and second shifts, holidays, and weekends as needed.
  • Keep office areas and residential programs safe and secure by checking door and window locks and knowing the whereabouts of all residents during the shift.
  • Schedule and facilitate treatment-plan meetings; use assessment information, diagnostic results, medical records, and client, family, and other-provider participation to develop and document assessments and treatment plans and reviews in accordance with agency policy and procedure.
  • Screen for substance abuse and provide assessment, indicated treatment planning, counseling or education, and referral.
  • Remain on shift until appropriately relieved by another staff member, which may result in working two consecutive shifts as designated by a supervisor.
  • Perform other duties as assigned or needed.

About the company

B

Brown University Health

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Memoir Health provides a behavioral healthcare platform that enables home-based care for behavioral health and substance use issues. It helps health systems remotely manage patients with tools like remote patient monitoring, scheduling, virtual care, and outcomes management, powered by a data analytics engine that highlights cost-saving opportunities and supports automated workflows and one-click referrals. The platform differentiates itself by automating care journeys and delivering integrated, outcomes-focused care within managed care and other healthcare networks, reducing administrative workload for clinicians. Its goal is to make care more proactive, accessible, and coordinated from patients’ homes, improving outcomes while lowering costs, and Memoir Health was later acquired by Lumeo Health in 2020.

Company Size

1-10

Company Stage

Seed

Total Funding

$7.5M

Headquarters

New York City, New York

Founded

2018

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What believers are saying

  • A $37 million Starr Foundation alliance launched September 2026 for aging research.
  • Brown Health targets 30,000 new primary-care patients and 27 hires over three years.
  • Primary-care waitlists fell from 14,000 to 4,800, showing access improvements.

What critics are saying

  • UnitedHealthcare Medicare Advantage cutoffs hit 1,900 members in July 2026, hurting referrals.
  • A Massachusetts data breach investigation remains unresolved, exposing patient trust and regulatory risk.
  • Fiscal 2025 margin was 0.9%; weak reimbursement can trigger another existential liquidity squeeze.

What makes Brown University Health unique

  • Brown University Health unites Lifespan hospitals with Brown University academic medicine since 2025.
  • Its 2025 Brown Physicians merger added 500-plus physicians and 1,500-plus providers.
  • Epic, Workday, and Brown-aligned research integration create a larger operating platform.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Retirement Plan
  • Flexible Work Hours
  • Remote Work Options
  • Paid Vacation
  • Paid Holidays
  • Paid Sick Leave
  • Productivity Bonus
  • Stock Options
  • Company Equity

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