Management Intern

INTERNSHIP – SUDS (Mojo Family Brands) – Management Assistant – IWS

Division: Academic Affairs                                                                Department: Career Pathways 2

Experience: Experienced                       

Job Code:                                       GL Code:

Supervisor of Student Employee(s): Angela Lockhart, Blake Thompson/Carter Lockhart

FWS, IWS, or Grant Funded:  ☐ FWS,  ☐  IWS,   ☒ Grant Funded

Avg. Hours/Week:  ☐ 1-5,  ☐  6-10,  ☒  11-15,  ☐  16-20 Total 80 hours/semester

Suds Express Car Wash, a proud member of the Mojo Family of Brands, is seeking an ambitious and detail-oriented Management Intern for our Pikeville, Kentucky location. Built around the leadership framework of our high-volume operational model, this internship gives emerging leaders hands-on experience in daily site leadership, team communication, customer experience optimization, mechanical system checks, and sales performance tracking.

The Management Intern will work directly alongside site leadership to learn and practice end-to-end site management in an express car wash environment, developing core career readiness skills transferable across multi-unit retail, operations, and enterprise leadership.

Responsibilities and Career Competencies:

• Shadow and assist site leadership in opening, midday changeover, and/or closing procedures, ensuring adherence to standardized operating checklists and safety protocols. (CT, TW)
• Monitor wash tunnel performance, chemical inventory levels, and mechanical conveyance systems during peak traffic flows to prevent downtime. (T, CT)
• Enforce company environmental, OSHA, and chemical handling standards across the wash tunnel, reclaim systems, and customer vacuum areas. (P, T, CT)
• Conduct systematic facility audits assessing lot cleanliness, equipment functionality, and signage presentation to maintain brand visual standards. (CT, C)
• Partner with the site manager to conduct daily pre-shift huddles, aligning team priorities around car counts, member conversion targets, and safety reminders. (L, TW, P)
• Facilitate real-time line management and queue positioning during high-volume periods to optimize throughput and vehicle spacing. (C, CSD, T)
• Model operational best practices and provide peer feedback to customer service attendants on loading procedures, prep techniques, and member lane assistance. (T, P, L,)
• Participate in supervisor scheduling reviews and labor allocation assessments to understand workforce planning against hourly volume trends. (CT, TW, T)
• Address and resolve on-site customer inquiries, wash quality feedback, and equipment concerns with empathy and procedural fairness. (C, P, CTR)
• Train alongside leadership at point-of-sale terminals to master unlimited membership plans, retail packages, and fleet account management. (CSD, T)
• Analyze daily membership sign-ups versus vehicle volume to identify service bottlenecks or prime upsell opportunities. (CT, CSD, T)
• Foster a welcoming, community-first service atmosphere at the entrance terminals and vacuum plazas that reinforces brand loyalty. (P, CTR)
• Review point-of-sale shift summaries, labor-to-revenue ratios, and inventory replenishment sheets alongside the General Manager. (T, TW, C)
• Propose an operational improvement project (e.g., vacuum area workflow refinement, chemical usage optimization, or lane-speed protocol) during the course of the term. (L, C, TW)
• Maintain punctuality, proper branded uniform standards, and reliable attendance across all scheduled shifts and supervisory mentorship sessions. (P, CSD)
• Engage in structured mid-term and final performance evaluations to review leadership competency development, operational milestones, and career goals. (CSD, P, TW)

Competencies/Skills: Communication (C), Teamwork (TW), Professionalism (P), Career & Self Development (CSD), Critical Thinking (CT), Community Transformation (CTR), Leadership (L), Technology (T)

Qualifications:

• Enrolled full-time and in good standing at UPIKE.
• Interest in business management.
• Students with coursework, experience, or academic interest in management.
• Preferred interest in and knowledge of fast paced work in an outdoor environment.

In the following sections check all boxes that apply to your job.

Computer Skills:  ☒  Word,  ☒  Excel,   ☐ PowerPoint,    ,   ☐Canva,   ☒ Social Media & New Technology,                     ☒  Other: _____________

Other Skills:  ☒  Attention to detail,  ☒  Strong active listening abilities,  ☐  Public speaking,                 ☒  Written & verbal communication,  ☒  Customer focused,  ☒  Willingness to learn new things

Work Schedule:    ☐ Su ___ to ___;  ☐  M ___ to ___;  ☐  T ___ to ___;  ☐  W ___ to ___;  ☐  R ___ to ___;                ☐  F ___ to ___;  ☐  Sa ___ to ___;  ☒    Schedule determined with communication between intern and supervisor and based upon intern’s class schedule.

Work Conditions:  ☒  Heat,  ☒  Cold,  ☒  Odors/Smoke,  ,   ☒ Toxic Agents,  ☒    Dust,  ☒ Machinery,   ☒ Light Intensity, ☒  Noise,  ☒ Vibrations,  ☒ Wetness,  ☒  Humidity,  ☐  Electrical Currents,                 ☐  Other: _________________________

Physical Demands:  ☒  Keyboarding,  ☒  Reaching/Handling,  ☒  Stooping/Kneeling,                              ☒    Crouching/Crawling,  ☒  Pushing up to _50_ lbs.,  ☒  Pulling up to _50__ lbs.,  ☒  Lifting up to _50__ lbs.,      ☒  Carrying up to _50__ lbs., ☒ Climbing,  ☐  Balancing,  ☐  Other: ___

Number of Positions: 1

Pay Rate: 10.50/hr

Location: 3920 North Mayo Trail | Pikeville, KY 41501 | 859-251-3470

Additional Comments:

• Student must work a minimum of 80 hours in the semester. Student must enroll concurrently into CVL 401: Integrated Internship Experience and successfully complete this course. Student will enroll in the 2 credit hour option for this position.

Application Notes: Resumes and applications will be reviewed to determine if you meet the required qualifications for the position. If it is determined that you meet the required qualifications, your application materials will be used to identify a top group of the most highly qualified candidates. The University of Pikeville is an equal opportunity employer committed to assembling a diverse, broadly trained faculty and staff. The University of Pikeville does not discriminate on the basis of race, ethnicity, color, sex, gender, gender identity, sexual orientation, religion, national origin, age or disabilities in its programs, activities, hiring, or the admission of students.