IT Service Desk Junior Analyst

Job Description

We are currently looking for IT Service Desk Junior Analysts to join our team. If you are looking to kick-start a career in tech, this is the perfect opportunity to gain knowledge and qualifications to grow your career.

Responsibilities

• Taking responsibility of IT support queries that come from our Head Office, Warehouses and Retail globally.
• Providing a broad range of IT support via our contact centre and ticketing systems.
• Troubleshooting and proactively managing ticket queues.
• Escalation of challenging issues to senior team members when necessary
• Assisting the wider IT teams with preparation of hardware/software
• Writing technical documentation and knowledge articles

This is an office based role with the team following a shift pattern within the hours of 7am and 9pm, including weekend work on a 1 in 3 weeks basis.

Qualifications

All technical training will be provided via our IT Training Programme in your onboarding

• No prior experience needed but be able to demonstrate a passion for IT and desire to develop your skillset and learn/grow with our business.
• Team focused and able to communicate effectively with colleagues to offer and receive support and advice.
• Problem solving mindset and able to think logically and calmly under pressure.
• Able to proactively manage and prioritise a busy workload.
• While not essential, experience in a customer facing role and/or experience in a retail/warehouse environment is desirable.

Additional Information

Along with your benefits package we also offer a wide range of perks for our colleagues:

Frasers Champion - Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values.

Retail Reconnect - In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.

Fearless 1200 - Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded – check out the video link to find out more - https://www.youtube.com/watch?v=O0qmvJofMew

Employee Welfare

Frasers Fit - Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.

Retail Trust - We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.

What’s next?

Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate one or two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.