Marriott International

Manages and franchises hotels around the world

At Your Service Supervisor

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeSaudi ArabiaNo salary listedIn-person

About the Job

Requirements

At least 1 year of related work experience.
At least 1 year of supervisory experience.

Responsibilities

Answer, record, and process guest calls, requests, questions, and concerns.
Contact the appropriate individual or department to resolve guest calls, requests, or problems, then follow up to ensure outstanding requests are resolved.
Advise guests of received messages.
Verify and adjust billing.
Operate the telephone switchboard station; monitor busy or unanswered lines; update callers on hold; take messages; activate and deactivate guest-room message lights.
Transfer guests with internet access issues to the internet service provider's customer support line.
Assist callers with credit card, calling card, long-distance, collect, overseas, and person-to-person calls.
Log guest requests, incidents, adjustments, and comment cards into the computer for tracking and documentation.
Supply guests with directions and property information.
Assist management in training, scheduling, evaluating, motivating, and coaching employees; serve as a department role model.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to a manager; maintain a clean and professional uniform and personal appearance; maintain confidentiality of proprietary information; and protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address service needs; assist individuals with disabilities; and thank guests with genuine appreciation.
Speak clearly and professionally; prepare and review written documents accurately and completely; and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships and support the team in reaching common goals.
Ensure adherence to quality standards.
Enter and locate information using computers and point-of-sale systems.
Stand, sit, or walk for extended periods; move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by supervisors.

Desired Qualifications

High school diploma or GED equivalent.

POSITION SUMMARY

Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.

Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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