Senior Software Technical Writer

Company Overview

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Job Description

CDM Smith is seeking an Intermediate Technical Writer to join our Digital Engineering Solutions team. This individual will be part of the Development group within the Digital Engineering Solutions team, responsible for creating, maintaining, and enhancing technical documentation that supports cloud-based solutions and CI/CD pipeline processes. The technical writer will ensure that software development and operations teams have clear, accurate, and accessible documentation to facilitate collaborative work. An ideal candidate will be a critical thinker, proactive, and highly interested in communicating new technologies and methods effectively. This individual must demonstrate exceptional abilities in producing documentation for AEC initiatives that incorporate cutting-edge technologies. As a member of the Digital Engineering Solutions team, the Documentation group will participate in research and development efforts, providing guidance and oversight into documentation practices at CDM Smith and supporting the communication of innovative ideas and new products arising from across the company. The ideal candidate must have extensive experience in technical writing and exhibit a commitment to continuous improvement and a passion for delivering high-quality, impactful documentation. The following are the key responsibilities for this position: • Take responsibility for the project and work independently in a collaborative environment. • Develop, organize, and maintain Tier 0 content, ensuring that basic troubleshooting information is easily accessible and up-to-date for users and support teams. • Develop, script, and produce training videos that demonstrate the application and benefits of AI search content tags. • Create, update, and maintain online help articles, user guides, and quick reference materials related to AI search content tagging functionalities. • Collaborate with subject matter experts to gather technical information and translate complex concepts into user-friendly content • Create, update, and manage knowledge base articles that address common user questions, issues, and product features. • Work with multimedia tools to integrate visuals, screen captures, and interactive elements into training materials • Review application recordings (e.g., screen captures, session logs) to extract relevant workflows and translate them into user guides and Tier 0 documentation for the self-service knowledge base. • Write clear, concise, and user-focused user guides and manuals tailored to different audience levels, from novice to advanced users. • Produce detailed application usage guides and installation instructions, including step-by-step procedures, screenshots, and diagrams where appropriate. • Collaborate with product managers, developers, customer support, and subject matter experts to gather and validate technical information. • Ensure all documentation adheres to company standards for style, clarity, and accuracy. • Continuously review and update documentation based on user feedback, product updates, and emerging needs. • Support the creation of multimedia content (e.g., videos, tutorials) to enhance the user’s experience when necessary. • Participate in peer reviews and contribute to the improvement of documentation processes and templates. Skills and Abilities: • Ability to work independently while collaborating effectively with a team • Technical Writing Expertise: Proven experience in developing technical documentation for software applications, preferably in a Tier 0 or knowledge base context. • Exceptional written and verbal communication skills with the ability to explain complex concepts in a simple, clear, and concise manner. • Strong attention to detail, ensuring accuracy, consistency, and quality in all documentation. • Comfortable working with various software tools, documentation platforms, and graphic editing tools (e.g., Markdown, Confluence, MS Office, and Snagit). • Proficiency in video production, including scripting, recording, editing, and publishing instructional videos. • Strong understanding of content management systems and documentation standards. • Familiarity with AI search technologies, content tagging, and related terminologies. • Ability to learn new technologies quickly and explain them to non-technical audiences. • Ability to work effectively with cross-functional teams, including engineers, product managers, and customer support. • Strong analytical and research skills to gather information from multiple sources and synthesize it into coherent documentation. • Capable of managing multiple documentation projects simultaneously and meeting deadlines. • Understanding end-user needs and the ability to anticipate and address common pain points through documentation. • Ability to support enterprise-class applications and a successful track record of managing priorities and resources personally. • Good understanding of applications and system dependencies. • Discipline in keeping documentation current and accurate. • Ability to clearly explain the cost information to the nontechnical stakeholders. • Excellent communication and collaboration skills for working with cross-functional teams. • Excellent written and verbal communication skills in American English. • Strong problem‑solving and critical‑thinking abilities. • Willingness to learn new technologies, tools, and product features as required. • Willingness to participate in on‑call or rotational support schedules. • Willingness to learn new technologies and tools.
Skills & Abilities

Ability to achieve task deadlines and coordinate with other IT resources and end users. Ability to support enterprise class software systems, and successfully track record of managing priorities and resources personally. Good communication and interpersonal skills required.
Qualifications

Bachelor’s degree in technical communication, English, computer science, or a related field. • 3+ years of experience in technical writing, preferably in the software or IT industry. • Experience with content management systems and knowledge base platforms. • Familiarity with agile development environments and documentation best practices.
Preferred Qualifications

Azure equivalent certification preferred
Amount of Travel Required

No Travel is required
Background Check and Drug Testing Information

CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as “CDM Smith”) reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
Additional Pay Range Information

CDM Smith is committed to fair and equitable compensation practices. This pay range is a good faith estimate representative of all experience levels for the geographic location assigned to the position. In addition to geographic location, a candidate’s salary is determined by several other factors including, but not limited to, the role, function and associated responsibilities, relevant work experience, skills, required certifications, and education/training.
Additional Compensation

All bonuses at CDM Smith are discretionary and may or may not apply to this position.
Visa Sponsorship Available

No - We are not open to sponsoring for this position
Agency Disclaimer

All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Talent Acquisition Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith Inc. and its divisions and subsidiaries staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith Inc. and its divisions and subsidiaries and any resume submitted to any employee outside of CDM Smith Talent Acquisition Team will be considered property of CDM Smith. CDM Smith Inc. and its divisions and subsidiaries will not be held liable to pay a placement fee.