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PENN Entertainment

Operates casinos, racetracks, and online betting

Multi Outlet Chef

Food & Beverage Operations ManagementUpdated on Nov 12
Full-timeDetroit, MI, USA$80k /yrIn-person

About the Job

Requirements

  • An Associate's degree (A.A.) in culinary or a related field, plus at least four years of culinary experience in multiple venues, or an equivalent combination of education and experience.
  • At least three years of previous supervisory experience.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Excel, Word, and Outlook.
  • Flexibility to work all shifts, including holidays, nights, weekends, and overtime, as business needs dictate.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to perform arithmetic operations using whole numbers, fractions, and decimals, calculate rates, ratios, and percentages, and draw and interpret bar graphs.
  • Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
  • Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals in English, and to read and communicate verbally in English; written English communication may also be required.
  • Ability to apply commonsense understanding to carry out written, oral, or diagram-form instructions and deal with problems involving several concrete variables in standardized situations.
  • Ability to qualify for licenses and permits required by federal, state, and local regulations.
  • Serve Safe certification and successful completion of C.A.R.E. or TIPS training.
  • A valid driver's license and an acceptable driving history as determined by the employer's auto insurance carrier.
  • Ability to meet the physical demands, including standing; handling objects, tools, or controls; reaching; talking and hearing; required vision; lifting and moving up to 50 pounds; and pushing, pulling, bending, twisting, stooping, stacking, crouching, kneeling, and balancing in varying work areas.

Responsibilities

  • Achieve desired results through established methods, procedures, and guidelines to maintain standards and high-quality service; monitor results through inspection, evaluation, and analysis, and make changes as needed.
  • Supervise staff and manage the daily operations of a designated shift; support and manage operational goals and monitor performance and profit objectives.
  • Create effective and efficient schedules while controlling labor costs, meeting staffing objectives, and achieving guest satisfaction.
  • Develop and produce menu items for each restaurant, follow prep lists, and ensure kitchens are stocked and ready for service.
  • Assist with the department budget process by providing recommendations, support compliance with budget initiatives, and report budget concerns to the manager.
  • Support, promote, and demonstrate customer service standards and programs; ensure team members follow those standards and address issues as they arise.
  • Maintain cost-control methods and procedures by monitoring pars and inventory.
  • Maintain quality-assurance procedures to meet health department and customer service standards.
  • Ensure regulatory compliance within the area of responsibility and report potential issues to management.
  • Maintain confidentiality in departmental and company matters.
  • Develop and deliver staff training programs.
  • Administer rewards and recognition programs to maximize employee engagement.
  • Evaluate team members and provide constructive performance feedback.
  • Recommend staffing actions, including interviewing and hiring, and scheduling plans that assign and direct work to meet business needs.
  • Manage work procedures and expedite workflow.
  • Recommend employee performance actions, including discipline, coaching, and counseling.

About the Company

PENN Entertainment

Operates casinos, racetracks, and online betting

Penn Entertainment runs a nationwide network of casinos and racetracks and builds a strong online gaming and sports betting platform. It operates 42 casinos and racetracks across 19 states, alongside a digital sports betting and iGaming presence and sports media properties. Its products work by combining physical venues with online platforms so customers can bet, play casino games, or follow sports content across both in-person and digital channels, using a unified account and cross-channel experiences. Compared with competitors, the company differentiates itself with its large, diverse footprint and its omni‑channel approach that links land-based gaming, online wagering, and media partnerships into one ecosystem. The company’s goal is to lead the North American gaming industry by growing its community of players and expanding its integrated entertainment experiences across physical venues, online platforms, and media.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Wyomissing, PA
Founded
1972

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