Our People and Community strategy is bold, clear and meaningful: we’re becoming a Destination Employer. We want people to think “that’s where I want to work one day!” before joining Trustpilot; to feel privileged and proud to be a Trustie during their time with us; and, after moving on, to know the years they spent at Trustpilot were the very best of their career. At the heart of this is a distinct focus on communication — on keeping Trusties connected to Trustpilot’s vision, mission, strategy and values, to the day-to-day stuff that matters, and to each other. 

As our Internal Communication Lead, you will own the design and delivery of our internal communication strategy. You will act as a partner, helping others share news and updates in a compelling, engaging and authentic way, so that we create shared understanding and buy-in around the things that truly matter; as well as coaching people and teams in becoming better communicators themselves. 

You will also lead our Internal Communication Manager, who owns the delivery of our content plan and channel framework, executing a diverse array of communications and campaigns, while maintaining and continuously developing our internal communication channels, like Slack and our intranet. 

You will have the opportunity to both mould and shape our approach to internal communication while pushing the boundaries of what’s possible.

In this role, you will:

• Provide and apply expertise in the design, continuous development and delivery of our internal communication strategy, helping create shared understanding and engagement around Trustpilot’s vision, mission, strategy and values
• Partner with:
• our strategy team and strategic initiative owners on key programmes that support Trustpilot’s strategy, company goals and quarterly company objectives, helping everyone understand the big picture — what we’re focusing on, why it matters and how it might affect them
• our people team on key policy and procedural updates; programmes, like leadership development; and cyclical activities like our salary review and promotions rounds
• our finance colleagues on the creation and delivery of simple and easy-to-read performance updates throughout the year, ensuring everyone, no matter their financial knowledge, has a solid understanding of how we’re performing
• our executive and senior leadership teams on communication planning and messaging for organisational change, business transformation initiatives and other high-importance topics, focusing on telling the right people the right thing at the right time, in the most positively human and positively impactful way 
• Design and deliver our internal communication coaching programme, training and mentoring targeted teams so that we upskill our people en masse and make everyone competent and confident in communicating internally 
• Represent the internal communication team at Trustpilot’s Global Comms Council, the coming together of all internal and external communication teams to share upcoming communications and events and to align on and review messaging 
• Support our functional leaders and executive assistants with best-practice guidance for communication within their teams, like frameworks for team all-hands

We are looking for:

• Strong experience in internal communication and/or employee engagement, ideally 8+ years
• High EQ with the proven ability to influence others in a short time period
• A compassionate, empowering and inspirational leadership style 
• The ability to bring simplicity out of the complex, distilling large and complex briefs into clear, concise and compelling communications 
• Demonstrable creative flair, an eye for design and high proficiency in written English 
• Attention to detail coupled with big-picture thinking and a bias for action
• Willingness to jump into a fast-paced, sometimes ambiguous, scale-up environment, keeping multiple initiatives with various owners on track and delivering to a high quality
• Out-of-the-box thinking and a growth mindset
• A great communicator and facilitator who can take people with them whatever the forum, virtual or in person
• A data- and insight-oriented approach to problem solving and decision making

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We want everyone to feel like they can see themselves at Trustpilot. We’re keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don’t worry if you’re looking at this job description and feel like you don’t meet all the requirements, we’d still really like to hear from you!

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