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Carelon

Integrates care journeys with digital tools.

Assistant Manager, Delivery Management

Operations & LogisticsPosted on Nov 10
Full-timeGurugram, Haryana, IndiaNo salary listedIn-person

About the Job

Requirements

  • A Bachelor of Commerce, Bachelor of Business Administration, Bachelor of Business Management, Bachelor of Arts, or Bachelor of Science in Computer Science is required; a high school diploma or equivalent is also listed.
  • At least 12 years of experience, including at least 60 months in a people-management role.
  • A proven track record of leading teams, including supervising, mentoring, and developing staff to achieve team objectives.
  • Knowledge of benefit configuration and testing.
  • In-depth knowledge of U.S. healthcare operations, benefit configuration, and testing.
  • Strong verbal and written communication for client and team engagement.
  • Proficiency in delivering presentations.
  • Advanced proficiency in Microsoft Office tools, including Excel for data analysis, reporting, and automation and PowerPoint for presentations and reports.
  • Strong analytical ability to interpret complex data and support strategic decision-making.
  • Ability to solve problems and make sound decisions under pressure.
  • Ability to align client expectations with team capacity and deliverables.
  • Good understanding of service-level agreement and key performance indicator management, quality frameworks, and audit readiness.
  • Ability to work with diverse stakeholders and collaborate across functions.

Responsibilities

  • Oversee day-to-day healthcare operations delivery through team leaders and subject-matter experts, ensuring adherence to service-level agreements and key performance indicators for productivity, quality, turnaround time, and rework/error measures.
  • Track and analyze performance data, identify trends, and implement corrective actions.
  • Execute forecasting and capacity planning to support optimal resource allocation.
  • Manage escalations from team leaders and clients, resolving complex issues requiring domain knowledge.
  • Support budget management by monitoring expenses and applying cost-control measures in line with financial guidelines.
  • Lead and manage a team of more than 100 employees, including direct supervision of team leads.
  • Conduct regular performance reviews, coach team leaders, and create development and action plans for their teams.
  • Drive employee engagement through recognition programs, team-building, and open communication, while managing attrition.
  • Identify skill gaps and work with Training and Quality teams to build team capability.
  • Ensure quality control through regular audits, feedback sessions, and error-trend analysis.
  • Partner with Quality teams to implement corrective and preventive actions.
  • Maintain compliance with HIPAA, CMS, and contractual audit standards.
  • Keep documentation, standard operating procedures, and regulatory updates current and audit-ready.
  • Support the Operations Manager in client governance meetings, monthly and quarterly business reviews, and operational reviews.
  • Act as the mid-management point of contact for client escalations.
  • Translate client requirements into operational changes and ensure timely execution.
  • Collaborate with other functions and seek support to meet shared goals.
  • Oversee the transition and integration of new work streams.
  • Lead or participate in Lean Six Sigma and Group Benefits initiatives to improve efficiency and reduce costs.
  • Support automation and digitization initiatives to reduce manual work and improve turnaround time.
  • Encourage associates and team leaders to participate in continuous improvement initiatives and foster a culture of innovation and continuous improvement.
  • Use advanced Excel skills for data analysis, reporting, and automation, including pivot tables, formulas, and dashboards.
  • Create presentations and reports for leadership and client reviews using PowerPoint.

Desired Qualifications

  • Postgraduate degree in any stream.
  • Specialized training and certifications.

About the Company

Carelon

Integrates care journeys with digital tools.

Carelon builds a connected health system by offering integrated digital tools and shared data for all stakeholders in healthcare, from individuals to government agencies. It uses personalized, people-first care models and services, including virtual care and doorstep prescription delivery, supported by data analytics, research, and clinical insights to enable proven, value-based care across the care journey. Its products connect end-to-end experiences, simplify plan operations, and manage costs without compromising quality, aiming to make whole-person health easier, more affordable, and accessible no matter where someone is in their care journey. Carelon differentiates itself through its 150 years of combined experience, extensive data capabilities, flexible solutions, and collaborative partnerships that unite providers, payers, employers, and other partners toward shared health outcomes.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Indianapolis, IN
Founded
Not listed

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