Mitel Administrator

Overview

Connection has a fantastic opportunity through our Technical Staffing division for a Phone System Administrator / Telecommunications Support Specialist. As a top VAR (Value-Added Reseller) and leading provider of IT solutions, Connection helps organizations leverage technology to achieve their business goals.

Connection is seeking an experienced Phone System Administrator to support and maintain enterprise phone systems and telecommunications environments. This individual will be responsible for administering phone extensions, voicemail, call queues, phone schedules, automated greetings, and system features while providing technical troubleshooting and end-user support.

Management, phone system programming, and call-recording access. This role will work closely with internal IT, networking teams, and external service providers to ensure reliable phone system operations and resolve technical issues.

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family.  Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.  We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. 

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

• Create, configure, and maintain phone extensions, including extensions requiring external/direct inward dial (DID) numbers.

• Manage voicemail accounts, password resets, extension updates, and user information changes.

• Troubleshoot phone functionality issues, including voicemail, programmable buttons, and call parking features.

• Administer call queues, including adding and removing agents, managing licensing restrictions, and updating queue configurations.

• Create, maintain, and distribute call queue reports.

• Configure phone schedules, holiday hours, closing schedules, and business-hour settings.

• Record and update voicemail greetings, automated menus, and auto-attendant options.

• Configure phone system features, including remote worker settings, workgroups, programmable buttons, and automated call routing.

• Monitor phone system server and switch availability, troubleshoot connectivity and programming issues, and coordinate system changes when necessary.

• Identify and escalate technical issues requiring vendor intervention or support from internal IT and networking teams.

• Coordinate service calls and communicate system outages, technical concerns, and resolution updates to appropriate stakeholders.

• Manage access to call recordings in accordance with applicable legal requirements and organizational policies.

• Support call-recording requests for departments such as Human Resources, Service Desk, and Switchboard.

Qualifications

Qualifications

• Previous experience administering and supporting enterprise phone systems or telecommunications environments.

• Hands-on experience managing phone extensions, voicemail, call queues, and call routing.

• Knowledge of DID numbers, extension provisioning, auto attendants, and programmable phone features.

• Experience configuring business phone schedules, holiday greetings, and automated menu options.

• Ability to troubleshoot phone system programming, server, and switch-related issues.

• Experience managing call queues, agent assignments, and associated reporting.

• Familiarity with call-recording systems and access management.

• Strong troubleshooting, problem-solving, and customer service skills.

• Ability to coordinate with internal IT teams, networking departments, and external telecommunications vendors.

• Strong communication, documentation, and organizational skills.

Preferred Qualifications

• Experience supporting multi-department or enterprise telecommunications environments.

• Experience with call center or switchboard phone system administration.

• Familiarity with telecommunications licensing and user/agent restrictions.

• Experience with call-recording compliance and organizational access policies.

• Vendor-specific phone system certifications or relevant telecommunications training.

Connection is an Equal Opportunity Employer.

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".