Front of House Supervisor

SUMMARY

At Magnolia, the Front of House Supervisor is responsible for ensuring exceptional guest experiences by leading front-of-house operations during service, maintaining smooth guest flow, and addressing real-time service needs. This position supports team performance through on-the-floor coaching, clear communication, and adherence to Magnolia’s standards. The Front of House Supervisor acts as a key connector across teams, helping execute daily operations and elevate the overall guest experience. This position works from Magnolia Table in Waco, Texas. It reports to the Assistant Front of House Manager and may have supervisory responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Deliver exceptional guest experiences that reflect and uphold Magnolia’s hospitality standards, ensuring every interaction embodies warmth, professionalism, and attention to detail
• Support daily front-of-house and retail operations, ensuring seamless guest flow, strategic seating coordination, effective communication with the kitchen, and appropriate floor coverage across all service areas
• Support real-time service execution by proactively communicating wait times, addressing immediate service challenges, and escalating operational issues as needed
• Provide in-the-moment coaching and guidance to team members to reinforce service standards, efficiency, and guest engagement
• Serve as a key point of communication during service, ensuring timely and accurate dissemination of operational updates related to wait times, menu availability, floor plan changes, and staffing needs
• Support ongoing training efforts by reinforcing knowledge of menu offerings, seasonal features, beverage programs, and Magnolia standards
• Professionally address and resolve guest concerns, feedback, and escalated service issues with urgency, discretion, and a hospitality-driven approach
• Assist leadership with staffing adjustments during service and provide input on scheduling needs
• Support Take Away Market operations as needed, ensuring product quality, merchandising standards, adjusting product in NetSuite, and efficient workflows
• Ensure timely and accurate documentation of routine time and attendance occurrences, while escalating formal corrective actions to leadership
• Support adherence to sanitation, food safety, and workplace safety standards
• Support implementation of company initiatives, operational strategies, and process improvements that enhance the Magnolia guest experience and operational excellence as directed by leadership
• Act as a leadership presence, modeling professionalism, composure, and service excellence while fostering a positive and high-performing team culture
• Perform additional leadership and operational responsibilities as assigned to support overall business objectives and organizational success
• Perform other duties as assigned

*Metrics evaluated on Performance Review

COMPETENCIES

• Teamwork: Contribute to a team environment supporting diversity, equity, inclusion, and belonging. Work effectively with others, be a team player and contribute toward team goals.
• Critical Thinking: Identify and communicate challenges in day-to-day activities. Ability to analyze data, trends, and patterns.
• Expertise: Eye for detail, accuracy, and complete all tasks in a timely manner. Possess knowledge and skills related to specific area(s) and specialized tools and techniques relevant to specialization.
• Communication: Actively engage in listening to teammates and guests and be open to feedback from guests, peers, and management.
• Guest Focus: Ability to proactively understand and meet guest needs, ensuring a personalized and guest-centric experience.
• Strategy and Goal Setting: Approach change with positivity and curiosity. Know your role in achieving team goals.
• Hard skills: Proficiency in Microsoft Excel, Toast, and NetSuite preferred. Knowledge of food safety required. Strong customer service skills and ability to manage multiple tasks in a fast-paced environment required. Ability to maintain a pleasant and professional demeanor while working with a sense of urgency required.

ELIGIBILITY QUALIFICATIONS

• High school diploma or GED equivalent preferred
• 2-4 years of related work experience OR an equivalent combination of education and experience preferred
• Texas Food Manager’s Certification and TABC Certification required
• Must be available to work weekends, nights, special events, and holidays as business needs require

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit; use hands and arms to reach, handle, feel; utilize fine motor dexterity of fingers; talk or hear and taste or smell. The employee is frequently required to stand and walk. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

WORK ENVIRONMENT

While performing the duties of this job, the employee operates in a fast-paced kitchen environment. This role routinely uses sinks, dishwashers, and tools to clean kitchen appliances. The employee is frequently exposed to hot water, potentially slippery floors, garbage disposals, and cleaning chemicals. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is intermittent sounds at a level sufficient to cause hearing loss or fatigue. The employee is subject to high temperatures and low temperatures. The employee is exposed to workplace hazards. 

ACKNOWLEDGEMENTS

Magnolia is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

This job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description at any time.