Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

Lumen is seeking a Lead Project Manager to guide large-scale, complex customer deployments from planning through completion. You will serve as the primary point of contact, bringing together customers, internal teams, and vendors to deliver solutions on time, within scope, and within budget. This role is ideal for an experienced project leader who can navigate competing priorities, anticipate risks, and communicate confidently with both technical teams and senior stakeholders.

Location

This is a work from home position within the U.S.

The Main Responsibilities

Lead highly complex customer implementation projects and programs throughout the full project lifecycle.
Develop and manage project plans, schedules, resource requirements, deliverables, and success measures.
Serve as the primary customer contact, providing clear updates and maintaining alignment on scope, responsibilities, timelines, and expectations.
Analyze project progress and deliver concise status, risk, jeopardy, and executive-level reports.
Identify and manage risks, dependencies, and schedule changes, escalating issues and recommending alternatives when appropriate.
Coordinate internal teams and external vendors to support the timely delivery of contracted services.
Facilitate project meetings, document decisions, and track action items through completion.
Mentor team members, promote consistent project management practices, and identify additional customer needs that may create future sales opportunities.

What We Look For in a Candidate

Minimum

Bachelor’s degree or at least five years of related experience.
Experience managing complex customer-facing technology implementations.
Experience managing or supporting fiber delivery projects, with working knowledge of Outside Plant (OSP) and/or Inside Plant (ISP) infrastructure, construction, and implementation activities.
Demonstrated ability to manage project scope, schedules, resources, risks, and stakeholder expectations.
Strong written and verbal communication skills, including experience preparing executive-level project updates.
Ability to lead cross-functional teams and work effectively with customers and internal partners.

Preferred

Six or more years of project management experience.
Experience leading multiple complex projects within the technology or telecommunications industry.
Project Management Professional, or PMP, certification or PRINCE2 certification.
Experience supporting strategic or global customers with repeat implementation needs.
Experience applying change control processes, defining key performance indicators, and improving project management standards.
Strong understanding of how technology solutions support customers’ business strategies and long-term goals.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI
$93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

Requisition #: 344115

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

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Lead Project Manager

About the Job

Requirements

Responsibilities

Desired Qualifications

The Role

Location

The Main Responsibilities

What We Look For in a Candidate

Compensation

About the Company

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