Reconciliation Specialist - Benefits Experience, Technology Service Excellence
No salary listed
Mid
Hyderabad, Telangana, India
In Person
People & HRCompensation & Benefits
About the job
Requirements
- At least 4 years of human resources experience.
- Advanced proficiency in Excel, including pivot tables and lookups.
- Experience applying analytical skills, attention to detail, and effective communication, or experience working with customers and a commitment to service.
- Experience communicating complex concepts through written and verbal communication.
- Experience working proactively and independently, meeting deadlines, and delivering projects and tasks.
- At least 4 years of experience in reconciliation, audit, payroll, benefits operations, or a related data-driven operations function.
- Ability to work with data sets, identify discrepancies, and perform basic root cause analysis.
Responsibilities
- Review and audit reports related to employee stock plans, health benefits, and pension benefits to ensure there are no discrepancies.
- Manage program stakeholders to operationalize benefits administration.
- Work with vendors and stakeholders to ensure updated data and reports are provided.
- Complete assigned processes on time according to service-level agreements.
- Participate in cross-functional process improvement initiatives.
- Identify customer-impacting issues, implement solutions, and improve processes to increase customer satisfaction.
- Create standard operating procedures, process maps, and SIPOC documentation.
- Investigate discrepancies and find and implement solutions.
- Support program management, including transitions and associated vendors, for employee services.
- Use data systematically to enhance associate experiences and vendor service delivery and ensure consistency across the company.
- Keep standard operating procedures and other documents updated as needed.
- Track and measure program performance and associate utilization through regular analysis of key program metrics and benchmarking studies to understand industry trends and potential value-added benefits changes.
- Collaborate with Benefits Finance, Legal, Global Compliance, and external vendors to administer programs in compliance with legal and scope-of-work responsibilities.
- Perform end-to-end reconciliations for assigned countries and benefit programs, including payroll, provider, invoice, and contribution reconciliations, accurately and within service-level agreements.
- Compare data across benefits platforms, human resources systems, and vendor files to identify discrepancies and potential defects.
- Conduct audits to validate data accuracy and completeness before finalization.
- Correct identified defects and ensure records are updated accurately in downstream systems.
- Maintain accurate volume and pre-defect accuracy metrics for assigned processes.
- Update weekly and monthly metrics on time and verify their correctness before submission.
- Flag anomalies or recurring discrepancies to the Senior Specialist or Manager.
- Investigate reconciliation discrepancies and perform root cause analysis.
- Resolve issues within defined guidelines and promptly escalate complex or high-impact issues.
- Track and close assigned action items, including Asana tasks, within agreed timelines.
- Communicate reconciliation status and findings clearly to internal partner teams and vendors.
- Respond to queries accurately and within service-level agreements.
- Provide timely updates on assigned deliverables in team huddles and trackers.
- Consistently follow established standard operating procedures and quality checkpoints.
- Maintain and update process documentation for assigned reconciliations.
- Contribute suggestions for process improvements within the role's scope.
Desired Qualifications
- Experience with process improvement and stakeholder management.
- Experience managing confidential and sensitive employee information and adhering to strict confidentiality standards.
- Exposure to benefits administration platforms such as Darwin or MyBenefits, human resources systems such as PeopleSoft, payroll systems such as ADP, or vendor invoicing processes.
- Experience supporting reconciliations across one or more countries or regions.
- Experience in process improvement and automation or AI-enabled productivity tools.
About the company
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
Company Size
10,001+
Company Stage
IPO
Headquarters
Seattle, Washington
Founded
1994
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Simplify's Take
What believers are saying
- AI drives growth: AWS's AI and custom-chip sales each more than doubled, passing $25 billion a year by June 2026.
- Stock grants gained value: shares hit a record in August 2026, making Amazon the fifth company to reach $3 trillion.
- Ads are a third engine beside stores and AWS: they grew 26% to $19.8 billion in the June 2026 quarter.
What critics are saying
- AWS's lead is shrinking: in the June 2026 quarter, Google Cloud grew 82% and Microsoft's Azure 43%, versus AWS's 37%.
- Job security has slipped: Amazon cut 30,000 corporate jobs in October 2025 and January 2026 to reduce management layers.
- Expect five office days a week: Amazon ended its three-day hybrid policy for corporate staff in January 2025.
What makes Amazon unique
- Most of Amazon's profit comes from cloud: AWS made 21% of sales but 60% of operating profit in mid-2026.
- Amazon is America's biggest parcel carrier by volume: it handled 6.9 billion packages in 2025, more than the Postal Service.
- Writing matters more than slides: Amazon meetings open with silent reading of a six-page memo instead of PowerPoint.
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Benefits
- Flexible Work Hours
- Company Equity