Senior Director Client Service - Healthcare Payer

Salary Range: 160000 to 180000 (Currency: USD) (Pay period: per-year-salary)

Role & Responsibilities

• Own and grow strategic healthcare payer relationships, driving account expansion, revenue growth, and long-term client partnerships.
• Build and maintain trusted relationships with CIOs, CTOs, CDOs, and other technology, data, digital, and business leaders within healthcare payer organizations.
• Develop and execute account growth strategies, identify new opportunities, and expand engineering and technology services within existing client relationships.
• Lead consultative sales discussions involving application modernization, digital engineering, cloud transformation, data platforms, analytics, and AI-enabled solutions.
• Partner with solution architects and global delivery teams to develop proposals, scope engagements, structure statements of work, and deliver commercially viable solutions.
• Identify opportunities to expand technology services through cross-selling, upselling, contract renewals, and strategic account planning.
• Maintain a qualified sales pipeline, manage revenue forecasts, and support contract negotiations and commercial account performance.
• Develop strong relationships across multiple client stakeholders through frequent in-person engagement and a proactive, hands-on approach to account management.
• Collaborate with internal engineering, delivery, and business development teams to align technology solutions with client priorities and business outcomes.

Preferred Qualifications

• Proven experience as a Client Partner, Account Director, Client Executive, or similar commercially accountable professional within healthcare payer accounts.
• Demonstrated success managing and growing existing relationships with health insurance companies, managed care organizations, or national and regional health plans.
• Experience supporting large healthcare payer organizations, including commercial insurance, Medicare, Medicaid, pharmacy benefits, claims, enrollment, or member services.
• Established relationships with senior technology, digital, data, and business executives within the healthcare payer industry.
• Strong track record of account expansion, revenue growth, cross-selling, and identifying new technology consulting opportunities.
• Experience selling digital engineering, application modernization, cloud, data analytics, AI, and enterprise technology services.
• Ability to independently manage strategic client relationships and drive commercial growth as a senior individual contributor.
• Experience collaborating with solution architects and global delivery teams on proposals, pricing, statements of work, and complex technology engagements.
• Understanding of healthcare payer technology environments, regulatory considerations, and enterprise modernization initiatives.
• Familiarity with modern data and cloud technologies, including Google Cloud Platform, Databricks, Snowflake, Azure, or AWS, is a plus.
• Strong executive communication, relationship management, negotiation, and consultative selling skills.
• Location: Candidates based in Connecticut, Rhode Island, or the Northeast are required, with the ability to maintain frequent on-site engagement with client stakeholders throughout the Northeast.