Partner Operations Manager
About the job
- A bachelor's degree in a technical, business, or related field, or equivalent practical experience.
- At least 2 years of experience in technical customer support or client services, including troubleshooting and resolving technical customer and product issues.
- At least 2 years of experience managing projects or programs and engaging with external executive stakeholders.
- Fluent communication in English, Arabic, and French for customer-facing interaction with local stakeholders.
- Provide high-quality email and operational support to partners, resolving localized technical issues to maximize their platform performance.
- Collaborate with Partner Managers to conduct deep-dives and deliver partner-facing presentations tailored to North African and Maghreb regional markets.
- Partner internally with Partner Engineers and stakeholders on YouTube product workflows, sharing growth insights and documenting regional case studies.
- Track key quantitative and qualitative metrics, identify technical bugs or localized root-cause trends, and coordinate resolution with product teams.
- Streamline workflows and drive operational efficiency by identifying and eliminating bottlenecks to reduce global consult volumes.
- Provide YouTube support to major partners in EMEA, including music labels, media companies, and independent creators.
- Troubleshoot partners' day-to-day technical problems, identify common partner issues, and advocate to cross-functional teams for product solutions.
- Drive development of tools and process improvements that enhance internal operations and improve the partner experience on YouTube.
- Work with partner-facing teams to provide value-add services that help increase partner happiness and growth.
- Specialize in high-impact product areas such as Content ID, Creator Shopping, or Music as a subject matter expert, collaborating with technical product areas to drive long-term product health and supportability.
- A master's degree in Business, Statistics, Mathematics, Economics, Engineering, or Applied Science, or a related field.
- At least 2 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
- At least 2 years of experience in a customer-facing role.
About the company
Google runs the world's most used search engine and free services such as YouTube, Android, and Gmail, and it builds the Gemini AI models that work inside them. In 2017, its researchers invented the transformer, the neural network design behind ChatGPT and most other AI chatbots. People use these services without paying, and Google earns most of its money from ads placed beside search results and YouTube videos. Businesses rent computing power and Gemini models through Google Cloud, and Google also sells subscriptions and Pixel phones. Larry Page and Sergey Brin founded Google in 1998 as Stanford PhD students; it is based in Mountain View, California, United States, and is the main business of parent company Alphabet.
Company Size
10,001+
Company Stage
IPO
Headquarters
Mountain View, California
Founded
1998
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Simplify's Take
What believers are saying
- Gemini caught on: its app's monthly users rose from 400 million in May 2025 to 1 billion by August 2026.
- Cloud work is booked years ahead: Google Cloud had $514 billion of signed contracts still to deliver in June 2026.
- Stock awards gained value: Alphabet shares rose 44% in the 12 months to October 2026, versus 2% for Microsoft.
What critics are saying
- Cloud is still third: Google held 15% market share in the June 2026 quarter, behind Amazon's 28% and Microsoft's 20%.
- AI spending outruns cash: Alphabet spent $44.9 billion on equipment in the June 2026 quarter, more than operations generated.
- AI leadership is turning over: in August 2026, Demis Hassabis handed off running Google DeepMind, and veteran Jeff Dean left.
What makes Google unique
- Consumer apps earn most profit: Google Services made $39.5 billion operating profit in the June 2026 quarter, 4.5 times Cloud.
- Rivals rent its homemade AI chips: Claude maker Anthropic agreed in October 2025 to use up to 1 million TPUs.
- Android dominates mobile browsing: it had 69% of global mobile web use in September 2026, versus 31% for iPhones.
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Benefits
- Hybrid Work Options
- Remote Work Options
- Performance Bonus
- Company Equity