Program Coordinator
Shelter House
Program Coordinator
Shelter House
Nonprofit for housing and domestic violence support
Shelter House · Chantilly, United States · — · Posted 2026-09-18
Workplace: on_site
Department: Community Housing Programs (Fairfax)
Title: Program Coordinator
Level: Entry
Department: Community Housing Programs (HOME TBRA)
Reports to: Program Manager (HOME TBRA)
Salary Range: $22/hr to $25/hr
Location: Chantilly, VA
FLSA Status: Non-Exempt
About Us:
Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 200 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.)
About the Role:
The Home TBRA Admin Support Coordinator works under Program Manager to assist with day-to-day administration duties to ensure the program is running efficiently and smoothly. This role requires strong attention to details, being organized, and must know how to use Microsoft word, excel, outlook. Must be able to work in a fast-paced environment and meet deadlines.
Responsibilities:
Records Management and Documentation:
Assist in collecting required documentation from clients
Create the client's physical file
Digitize paper files and documents into SH SharePoint
Assist in collecting necessary forms and documents from landlords
Ensure files are complete, accurate, and accessible to authorized staff
Assist with maintaining consistent file organization and documentation standards
Financial Assistance Support
Coordinate application fees and assist with submitting applications
Prepare check request packets for new clients and submit regular rent requests to ensure rental assistance is submitted in timely manner
Update and maintain financial tracking spreadsheets to ensure rent requests and payments are accurately recorded
Deliver checks
General Program Support
Assist in scheduling intake, meetings, housing viewings, and inspections
Assist in completing barriers and housing needs assessment
Assist with conducting housing search; communicate with landlords, making cold calls and share results with Program Manager
Monitor for upcoming recertifications and notify Program Manager when recertification is due
Maintain confidentiality of client, financial, housing, and program information.
Perform other duties as assigned to support the effective operation of the TBRA program
About You:
Associate’s degree preferred; a high school diploma combined with relevant professional experience may be substituted
Ability to prioritize competing priorities and make sound judgements
Ability to advocate, assist in problem-solving, and achieve results for families
Strong written and oral communication skills
Strong organizational and time management skills
Valid Driver’s License and reliable transportation
Flexibility to work outside of normal business hours when needed
Physical Requirements:
Annual TB Test is required
Ability to sit or stand for long periods
Ability to lift items weighing 10-20 pounds
Benefits:
401K contributions with a 4% employer match
Four Annual Team Building Events
Equal Employment Opportunity:
Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.
Drug and Alcohol-Free Workplace Policy:
Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.
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Nonprofit for housing and domestic violence support
Shelter House works to prevent homelessness and domestic violence among individuals and families in Northern Virginia. It runs emergency shelters, including Artemis House for domestic violence survivors, alongside permanent supportive housing for people facing barriers to stable housing. Its rapid rehousing programs pair help finding a home with short-term rental assistance and case management, while Family PASS adds employment support and financial coaching. The nonprofit works with local governments, volunteers and donors, drawing support from public funding, grants and charitable contributions. Founded in 1981, Shelter House is headquartered in Chantilly, Virginia.
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