Senior Staff Program Manager - New Product Introduction

Senior Staff Program Manager, New Product Introduction (NPI)

About the Role

We are looking for a Senior Staff Program Manager to lead a portfolio of complex, cross-functional business initiatives spanning New Product Introduction (NPI), process transformation, go-to-market execution, and organizational rollouts. This is a senior-most individual-contributor role for a seasoned program leader who can independently scope ambiguous initiatives, run multiple large-scale programs concurrently, build and run business-facing delivery infrastructure, manage a broad executive and ELT-level stakeholder map, and proactively surface and resolve risk without oversight or guidance. You will operate as the connective tissue across multiple teams — translating strategy into scoped, owned, and delivered outcomes at company scale.

What You'll Do

Program Scoping & Delivery Ownership

• Independently decompose business initiatives (process changes, GTM execution, product rollouts) into scoped workstreams, deliverables, and owners with minimal guidance.

• Own and concurrently manage a portfolio of multiple large-scale, high-complexity programs, prioritizing and sequencing across them without significant oversight.

• Build and manage business-facing master schedules — readiness reviews, enablement windows, go-live dates, retrospectives, and critical deadlines — across complex, multi-phase rollouts.

• Run delivery rituals, including steering committees, change-management syncs, readiness checkpoints, and retrospectives, and drive execution discipline across owned programs.

• Establish consistent meeting cadences with clear ownership and follow-through.

Risk & Dependency Management

• Proactively identify and mitigate program and portfolio-level risk, resolving it independently before executive or ELT escalation is required.

• Map cross-functional dependencies across multiple teams and resolve hand-offs and approvals independently, including dependencies that span concurrent programs.

• Drive dependency management and unblock execution risk across workstreams and across the broader program portfolio.

• Proactively surface business, operational, and change-adoption risk, partnering directly with functional and executive leaders on mitigation and owning the business risk narrative.

Stakeholder & Executive Engagement

• Manage a broad stakeholder map, including regular, direct engagement with Executive Leadership Team (ELT) members; run decision forums focused on business outcomes.

• Deliver concise, ELT-ready updates with clear risks, asks, and decisions; present confidently and independently to Director/VP/ELT-level leadership.

• Serve as a trusted advisor to executive stakeholders, shaping how strategic decisions get made rather than simply reporting status.

• Strengthen storytelling, prioritization, and influence skills to shape stakeholder decisions across the organization.

Business Process & Program Health

• Hold strong fluency in business processes, Program/Project Management best practices, and functional tools to plan realistically and partner credibly with stakeholders at all levels.

• Lead business process/design review sessions, driving trade-off discussions to a workable consensus across multiple concurrent initiatives.

• Define and track business-specific program health KPIs — adoption, satisfaction, cost savings, etc. — across the full program portfolio.

• Improve business delivery processes (change management, governance, intake/prioritization models) in partnership with functional teams and senior leadership.

• Improve visibility and predictability across the full portfolio of assigned programs.

Practice Contribution & Continuous Improvement

• Lead retrospectives, capture actionable lessons learned, and contribute templates/playbooks to the broader Program Management practice; mentor other Program and Staff Program Managers.

• Maintain high-quality program artifacts, including roadmaps with timelines, RACI, RAID logs, decision logs, and executive updates, across all owned programs.

• Shape program management standards and operating rhythms used across the broader organization.

Business & Strategic Acumen

• Build working knowledge of customer needs and market expectations to ensure program outcomes align with customer experience, not just internal delivery goals.

• Connect individual programs directly to company strategy and OKRs, and shape portfolio-level scope so it advances stated business priorities.

• Apply financial acumen — budget management, ROI/cost-benefit analysis, commercial impact — to program and portfolio decisions and communicate impact to ELT-level leadership.

What You Bring

• 10+ years leading complex, cross-functional programs in a business, GTM, or NPI context, including experience managing multiple large-scale programs concurrently with minimal oversight.

• A track record of operating independently at a Staff or Senior Staff level, with demonstrated readiness to engage regularly with ELT-level stakeholders.

• Demonstrated ability to build and manage master schedules, RAID logs, RACI matrices, and executive/ELT-level program artifacts across a portfolio of programs.

• Strong working knowledge of core functional program/project management tools (Jira, Confluence, MS suite, etc.).

• Proven experience running steering committees and decision forums with Director/VP/ELT-level stakeholders, and acting as a trusted advisor rather than a status reporter.

• Excellent executive communication and storytelling skills, with the ability to distill complex, concurrent programs into clear risks, asks, and decisions for the most senior audiences.

• Financial acumen, including budget management and ROI/cost-benefit analysis at a portfolio level.

• A strong bias toward proactive risk identification and independent problem-solving, with excellent judgment on when — and when not — to escalate.

• Experience developing and implementing best practices, and mentoring other program managers on program management standards, templates, and playbooks.

Why This Role

This is a high-visibility, high-autonomy position for a seasoned program leader who wants to shape how the organization delivers its most strategically important, large-scale initiatives — with regular exposure to the Executive Leadership Team and broad cross-functional influence across the business.