Technical Program Manager

Description

Amazon Key for Business (KfB) builds the technology that lets Amazon delivery associates and partners securely access multi-family buildings, gated communities, and commercial properties. Our systems power millions of secure deliveries by connecting Amazon's logistics network with building access hardware, property management platforms, and third-party smart locks around the world.

We are looking for a Technical Program Manager to drive cross-functional programs across our engineering, product, business development, and operations partners. You will own program execution end to end: defining scope with stakeholders, building the plan, identifying dependencies and risks early, and keeping a distributed set of engineering teams aligned on delivery. You will work on programs such as access hardware integrations, third-party lock partnerships, technician installation tooling, and access-security initiatives, in close partnership with product and engineering leaders.

This role is a strong fit for someone who enjoys turning ambiguity into a clear plan, is comfortable reading a design document and asking the right technical questions, and communicates crisply with audiences ranging from engineers to senior leadership.

Key job responsibilities
- Own the end-to-end execution of cross-team technical programs, from requirements definition through launch and post-launch operations.
- Partner with engineering managers and senior engineers to translate business requirements into technical scope, milestones, and delivery plans.
- Identify dependencies, risks, and critical path items early; drive mitigation and escalate with clear options and recommendations.
- Coordinate across engineering teams in multiple time zones, as well as product, business development, operations, security, and external partners.
- Run program reviews and write clear, concise status updates, decision documents, and launch readiness assessments for leadership.
- Establish and improve mechanisms for intake, prioritization, and release coordination so the team can deliver predictably as program volume grows.
- Measure program outcomes against goals and drive continuous improvement in how the team plans and delivers.

A day in the life
You might start the day reviewing overnight progress from engineering teams in Europe and Asia, then run a working session with product and engineering to close open questions on a new partner integration. In the afternoon you update the program plan after a dependency shifted, write a short status note to leadership with the impact and your recommendation, and prepare for a launch readiness review later in the week.

About the team
The KfB engineering organization is a globally distributed team of software development engineers, systems development engineers, and technical program managers across North America, Europe, and Asia. We own the backend services, device integrations, mobile applications, and internal tooling behind Amazon Key for Business. We value ownership, bias for action, and direct, respectful communication, and we are investing heavily in AI-assisted development to move faster.

Basic Qualifications

- 3+ years of technical product or program management experience
- 2+ years of software development experience
- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

- 3+ years of working directly with engineering teams experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.