Onboarding & Customer Due Diligence Team Leader

Job location: Location: Romania (national hiring) | Work model: Remote, with a hybrid option for employees based in Bucharest, Brasov, or Iasi | Working hours: 09:00–18:00

Role summary

Lead banking operations across Customer Onboarding, Customer Due Diligence, KYC, and AML processes, combining operational delivery with team coordination. Ensure compliant, high-quality services while supporting team performance and continuous improvement.

Your mission

• Perform and coordinate Customer Onboarding, KYC, AML, and Customer Due Diligence activities.
• Lead, coach, and support team members while balancing workloads and operational priorities.
• Monitor service levels, quality standards, regulatory compliance, and established controls.
• Conduct quality control reviews, manage escalations, and support the resolution of complex cases.
• Collaborate with stakeholders, prepare performance updates, and participate in service review meetings.

Required Qualifications

• German & English - B2-C1.
• Minimum High school diploma.
• 3–5 years of experience in banking operations, financial services, or another regulated operational environment.
• Experience with KYC, AML, Customer Due Diligence, and Customer Onboarding processes.
• Experience coordinating teams and supporting people management activities.
• Experience performing quality control reviews and quality assurance activities.
• Knowledge of banking regulatory compliance requirements.

Preferred Qualifications

• French and/or Italian language skills.
• Experience in managed services, outsourcing, or shared services environments.
• Experience supporting multilingual banking operations.
• Knowledge of continuous improvement, operational excellence, or Lean methodologies.
• Communication, stakeholder management, and problem-solving skills.

Employee Benefits – Be well, work well, live well

• Private medical and dental coverage through Regina Maria.
• Flexible benefits package via Benefit Online, including vouchers, transportation, wellness, and cultural activities.
• 23 vacation days, with additional days awarded through our loyalty program.
• Additional private pension plan starting from the second month of employment.
• Access to extensive learning, training, and career development opportunities.
• Well-being support, including psychological counseling and premium wellness apps.
• Life insurance coverage for you and your loved ones.
• Flexible working hours, depending on project requirements.

Discover the full range of Accenture benefits here: Employee Benefits at Accenture

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.