Princess Cruises

Premium cruise line with global itineraries

Assistant Rooms Division Manager - MMC

Food Service & HospitalityUpdated on Nov 14

Full-timeManila, Metro Manila, PhilippinesNo salary listed

About the Job

Requirements

Three or more years of progressive middle-management experience in a leading hospitality setting, including operational management experience in housekeeping operations.
Cruise ship experience in a similar role is strongly suggested.
Demonstrated leadership capabilities with proven business and organizational planning, coordination, and execution.
Quality-driven approach to building a guest-centric operation, delivering quality service standards, and applying problem-resolution and trend-evaluation techniques.
Knowledge of policies and practices involved in public health and environment.
Ability to manage international staff positively and productively by motivating, developing, and managing employees.
Excellent command of English, both verbal and written.
Solid understanding of guest service and the ability and willingness to deliver outstanding service to guests.
Motivation to excel in all aspects of job duties and responsibilities.
Personable communicator with social skills and a warm, friendly, and caring personality.
Ability to surprise and delight guests throughout their cruise experience.
Commitment to establishing and maintaining courteous and professional working relationships in a diverse cultural environment.

Responsibilities

Support the Rooms Division Manager in operating housekeeping services within guest and crew areas.
Ensure deployment of Princess MedallionClass products, services, and applications to boost engagement and deliver a guest-centric experience.
Ensure accountability and ownership of the Service Excellence platform and philosophy within the Rooms Division Department.
Ensure guest satisfaction, support teams in delivering timely, effective, and personalized resolutions, and reduce ship-specific post-cruise complaints.
Collaborate with the Rooms Division Manager and other shipboard leaders to identify and share best practices and operational efficiencies.
Monitor housekeeping performance in accordance with the Quality Assurance strategy and company-issued standards.
Conduct daily inspections to ensure consistent cleanliness, sanitisation, presentation, and timely readiness of guest and crew areas.
Ensure consistent use of OCEAN Hospitality and GuestView Housekeeping tools to deliver personalized guest service.
Resolve issues and respond to guest enquiries related to Service Excellence.
Monitor guest feedback, the Service Excellence platform, and OBE information to identify trends that may compromise the guest experience.
Support the Rooms Division Manager with the onboard Interior Design program.
Monitor public and crew area expenditures and manage housekeeping supplies efficiently.
Foster a positive environment and mentor the Rooms Division team through coaching, training, and ongoing development.
Support teammates’ innovations and ideas for enhancing performance, and collaborate with other department leaders through development, approval, and implementation.

Desired Qualifications

Cruise ship experience in a similar role is strongly suggested.

By applying to this position, your application will be submitted to Magsaysay, one of Princess Cruises Global Talent Partners based in the Philippines.
A professional recruiter from Magsaysay will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

The Asst Rooms Division Manager is responsible for providing support to the Rooms Division Manager in the operation of housekeeping services within guest and crew areas. They guarantee the deployment of Princess MedallionClass products, services and applications with a view to boosting engagement and delivering a guest-centric experience. They ensure accountability and ownership of the Service Excellence platform and philosophy within the Rooms Division Department.
The Asst Rooms Division Manager is responsible for ensuring guest satisfaction, providing support to teams in order to facilitate timely, effective and personalized resolutions, and reducing ship-specific post-cruise complaints. They collaborate closely with the Rooms Division Manager and other shipboard leaders to identify and disseminate best practices and operational efficiencies.
The Asst Rooms Division Manager oversees the monitoring of housekeeping performance in accordance with the Quality Assurance strategy and company-issued standards. They conduct daily inspections to guarantee consistent standards of cleanliness, sanitisation, presentation and timely readiness of guest and crew areas. They ensure the consistent use of OCEAN Hospitality and GuestView Housekeeping tools to deliver personalized service to guests.
The Asst Rooms Division Manager is responsible for the resolution of any issues that arise and responding to guest enquiries related to Service Excellence. They monitor guest feedback, the Service Excellence platform, and OBE information to identify trends that might compromise the guest experience. They support the Rooms Division Manager with the onboard Interior Design program, monitor public and crew area expenditures, and manage all housekeeping supplies efficiently.
The Asst Rooms Division Manager is responsible for fostering a positive environment and for mentoring the Rooms Division team through coaching, training, and ongoing development. They provide support for teammates' innovations and ideas for enhancing performance and collaborate with other department leaders throughout the development, approval, and implementation process.

Three+ years of progressive middle-management experience in a leading hospitality setting with operational management experience in Housekeeping operations.
Cruise ship experience in a similar role is strongly suggested.
Demonstrated leadership capabilities with proven business and organizational planning, coordination, and execution.
Quality-driven with a passion for building a guest-centric operation, delivering quality service standards, and adopting successful problem resolution and trend evaluation techniques.
Knowledge of policies and practices involved in Public Health and Environment.
Ability to manage the international staff positively and productively by motivating, developing, and managing employees as they work.
Excellent command of the English language, both verbal and written.
Solid understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
Motivation to excel in all aspects of job duties and responsibilities.
Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
Ability to continuously surprise and delight guests throughout their cruise experience.
Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

About the Company

Princess Cruises

Premium cruise line with global itineraries

Princess Cruises operates a fleet of modern ships that sail to more than 380 destinations on over 160 itineraries, offering premium cruise vacations. Guests board ships to enjoy dining, entertainment, and activities both at sea and in port. The product centers on all-inclusive cruise experiences with accommodations, meals, and excursions bundled into itineraries, and it uses Princess MedallionClass technology—wearable devices and a companion app—to streamline check-in, service requests, and personalized interactions before and during the voyage. The company sets itself apart with its premium positioning, extensive global network of itineraries, strong emphasis on guest service, and the MedallionClass experience, supported by a large team on land and at sea. The goal is to provide memorable travel experiences with high standards of safety, environmental stewardship, and customer care, helping guests create lasting memories.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Santa Clarita, CA
Founded: 1965

Recently Posted Jobs

Explore more opportunities at Princess Cruises

See more jobs