Riverside Health

Non-profit integrated health system delivering care

Office Assistant - Staffing Support

Clinical Support & Patient AdministrationUpdated on Nov 10

Full-timeGloucester, VA, USA$16.80 - $21.83 /hrIn-person

About the Job

Requirements

A high school diploma or GED is required.
One year of medical office experience is preferred.

Responsibilities

Ensure patients' registration and demographic information is correct and updated, and complete check-in and check-out in a timely manner.
Collect payments from patients for appointments, forms, or past-due balances.
Monitor the daily schedule and schedule or reschedule appointments when needed, including due to a doctor's illness, meetings, or vacation.
Complete clerical chart preparation and prepare and print visit-related documents, including consents, receipts, and visit summaries.
Greet patients and provide customer service, acknowledge visitors promptly, manage patient expectations with clear explanations, and use proper telephone etiquette, warm transfers, and on-hold techniques.
Maintain referrals and insurance information, obtain or schedule referrals when received from referring locations, ensure referrals are attached to approved insurance authorizations, and obtain insurance authorizations as needed.
Recommend process improvements to the practice manager to improve service quality.
Maintain the appearance and cleanliness of the reception area.
Participate in team huddles and staff meetings.
Float to other practices within the region to provide support as needed.

Desired Qualifications

One year of medical office experience.

Gloucester, Virginia

Hiring Range

$16.80 - $21.83/Hourly
Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.
Overview
Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed.

What you will do

Ensures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.
Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.
Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.

Qualifications

Education

High School Diploma or GED, Minimum (Required)

Experience

1 year Medical Office experience (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.

About the Company

Riverside Health

Non-profit integrated health system delivering care

Riverside Health is a non-profit, integrated network of hospitals, physicians, continuing care facilities, and wellness centers that provides comprehensive health care services to people in eastern Virginia. Its model combines hospital care, outpatient services, and long-term care under one system to coordinate care across facilities. It operates using community-based clinics and hospitals to deliver high-quality care with a focus on accessibility and care continuity, rather than profit. Riverside's goal is to improve community health by offering coordinated, accountable health services through a regional network founded in 1915.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Newport News, VA
Founded: 1915

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