Training Lead

Overview

The Training Lead provides the VA Memorials Integration Services and Innovation (MISI) end-user training and change impact analysis and adoption for NCA personnel transitioning from BOSS-E and MBMS to VA-EISS.

Responsibilities

• Coordinate launch readiness with the Government and delivery streams.
• Develop role-based training and change-management plans for cemetery staff, schedulers, caseworkers and support personnel.
• Translate approved VA-EISS workflows into instructor materials, job aids, scenario walkthroughs and accessible self-service content.
• Coordinate training readiness, change impacts, communications and training feedback with NCA and VA Product Owners.
• Use VA-authorized AI tools to draft materials and FAQs, with SME verification for policy accuracy, accessibility and privacy.
• Measure learner readiness, completion, adoption barriers and post-cutover support needs; update content after approved releases.
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Qualifications

Required:

• Bachelor’s Degree in computer science or IT related degree with 5 years' experience
• Experience leading enterprise software training and organizational change management in a federal or regulated environment.
• Ability to translate business processes and technical releases into accurate, role-specific instructional materials.
• Experience with virtual/instructor-led training, stakeholder engagement, accessibility and adoption metrics.
• Ability to review AI-produced learning content against approved source policies before use.
• Public Trust

Preferred:

• Familiarity with VA/NCA; cemetery operations, eligibility or public-facing case-processing experience.
• Experience supporting modernization or legacy-system replacement.
• Instructional design and change-management credentials.

Salary range: $130,000-$140,000

This position is in the proposal stage. The above salary range represents a general guideline. Integral Federal considers a number of factors when determining base salary offers, such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and/or discretionary bonuses in addition to base pay. 

Company Overview

Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

Integral is headquartered in McLean, VA and serves clients throughout the country.

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!

Our package also includes:

· Medical, Dental & Vision Insurance

· Flexible Spending Accounts

· Short-Term and Long-Term Disability Insurance

· Life Insurance

· Paid Time Off & Holidays

· Earned Bonuses & Awards

· Professional Training Reimbursement

· Employee Assistance Program

Equal Opportunity Employer/Protected Veteran/Disability