Client Support Specialist - Contracts

With headquarters on Long Island, come see why Long Island Business News honored LDI Connect with an award that recognizes our commitment to a high performing- yet people-centered workplace culture. Our other offices in CT, NYC (right in Times Square), NJ and LA share the same commitment!

LDI Connect is a high-performing technology services company with a proven track record of creating rewarding careers.

We do it all - from commercial security solutions, document management, managed IT services, hosted/cloud services, phone systems, and professional audio/video systems, AI and even copiers, printers, with a full line of production equipment

As a Client Support Specialist with a focus on contracts and billing, you will play a vital role in managing the lifecycle of customer contracts, including setup, billing, renewals, and handling inquiries. Your goal is to ensure smooth operations, accurate billing, and excellent customer service while maintaining compliance with company policies and contractual obligations.

RESPONSIBILITIES:

Process and implement new customer contracts
Serve as the main point of contact for customer inquiries related to contracts, including billing, terms, and service adjustments.
Investigate and resolve contract-related discrepancies or disputes, escalating issues as needed.
Maintain an organized schedule to track upcoming renewals and ensure timely completion.

MINIMUM QUALIFICATIONS:

Ability to work on and prioritize multiple projects while continuing to meet goals and deadlines for ongoing tasks, with minimal supervision
Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
Excellent written and verbal communication skills
Excellent attention to detail in a fast paced environment with the ability to identify errors and root causes of errors, and develop workable solutions or alternatives to avoid errors going forward
Ability to interact with and build productive working relationships across all organizational levels and departments
Strong computer skills (Excel | Word | Microsoft365) with demonstrated high accuracy output

The typical hourly range for this role is between $20.00 and $25.00/hr. The rate offered will depend on experience.

LDI Connect is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”

LDI Connect

Client Support Specialist - Contracts

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LDI Connect

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