Senior Site Reliability Engineer
Xplor
Senior Site Reliability Engineer
Xplor
Vertical SaaS with embedded payments
About the opportunity
AI Engineering builds the shared agent platform behind Xplor's AI capabilities: the agent runtime, model gateway, retrieval, guardrails, evaluations, and cost controls. We build the hard parts once, so every product team can ship AI features faster and safely.
We're looking for a hands-on Site Reliability Engineer to own how our agent platform behaves in production. AI workloads bring new reliability problems: long streaming responses, background agents, model-provider quotas, outputs that can fail silently, agents that take real actions, and spend that grow with usage. You'll treat them as first-class engineering problems. As AI agents take on more of our operational work, you'll decide what they're allowed to do and make sure they do it safely.
Why this role is exciting
What you’ll do
Our stack
This position has an annual base salary range of $150,000 to $180,000 USD.
This is a fully remote role open to candidates based anywhere in the U.S., excluding Hawaii and Alaska. We’d prefer candidates in the Eastern or Central time zones.
#LI-Remote
What would make me a good candidate?
It would be great if you also have
At Xplor, we believe that the best innovation and ideas happen at the intersection of differences - people of different cultures, generations, disciplines, and lived experiences. So even if you think you don’t quite tick all the boxes, we still encourage you to apply.
Values and Life at Xplor
Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:
If these values sound like you, and describe people you want to work with, you will thrive at Xplor.
As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.
Some of our perks and benefits are:
Ready to apply?
To start your application, please submit your resume, and we will be in touch as soon as we can. Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.
Before you apply
To be considered for employment, you must be legally authorized to work in the country where the role is advertised. This applies to remote roles too. Xplor does not sponsor visas, either at the time of hire or at any later time. We're also not able to offer contractor arrangements or Employer of Record engagements for this position at this stage.
Please apply through our careers portal or external job boards only. We're unable to upload emailed applications, as our process requires you to answer screening questions directly.
We also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/.
Interview Recording and Background Checks
As part of our hiring process, successful candidates will be asked to complete background and identity verification checks. Many of our roles are remote, and to protect both candidates and our business from recruitment fraud, we may record video interviews during the process. We keep any recordings and related data only for as long as the hiring process is active and do not retain them afterwards.
EEO and Artificial Intelligence
We believe in transparent hiring. We use an applicant tracking system with artificial intelligence-enabled features to support our recruitment process, but our recruitment team makes all hiring decisions after human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.
Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. We encourage applications from all sectors of the community. All Information will be kept confidential according to EEO guidelines.
Xplor is committed to fully including all qualified individuals. In keeping with our commitment, Xplor will take steps to ensure people with disabilities receive reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via [email protected].
We make it a priority to respond to every applicant.
Xplor provides a global platform that combines software-as-a-service with embedded payments and tools for small and mid-sized businesses in education, fitness, field services, and personal services. It works by pairing vertical-specific management software with an integrated payments system called Xplor Pay, allowing businesses to run operations and take payments in one place. What sets Xplor apart is its focus on many different verticals, built into one brand through acquisitions, creating a single ecosystem rather than separate software or payment products. Its goal is to help SMBs grow recurring revenue and process more payments across many countries, aiming to serve about 130,000+ businesses and handle tens of billions in payments.
Explore more opportunities at Xplor