Field Support Engineer
AspenTech
Field Support Engineer
AspenTech
Asset optimization software for process industries
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
AMC activities at Customer site.
Troubleshoot, resolve, or escalate, and document customer incidents in a timely, efficient and professional manner according to contract maintenance and warrant.
Document all customer interaction.
Actively contributing ideas for better customer service and continuously improve the quality of service provided.
Showing a passion for continued learning, staying up to date with new technology and trends.
Work with other technical teams for the inputs and their support in day-to-day activities
Bachelor’s degree in Electrical/Computer/Software Engineering, and/or equivalent years of relevant work experience.
Power Utility experience preferred.Related industry experience from other fields may be considered.
Exposure to SCADA/control systems – Having knowledge on Monarch SCADA system is an added advantage.
Must have good knowledge on Communication and SCADA protocols like IEC101, IEC104, MODBUS and DNP. Related experience may be considered.
Must have good knowledge of SQL databases viz. SQL Server, MySQL, PostgreSQL, Oracle. Related experience may be considered.
Must be well familiar with basic networking skills (Windows OS, Red hat OS Switches and Firewall troubleshooting knowledge). Related experience may be considered.
Excellent Customer Management Skills.
Excellent communication and writing skills, and the ability to facilitate your own meetings as necessary.
Good troubleshooting skills.
Knowledge of computer programming. An introduction to C programming at minimum.
Ability to work on several projects in parallel in a fast-paced environment.
Strong initiative to find creative solutions to problems.
Confident enough to contribute ideas and solutions, but humble and self-assured enough to honour and support the ideas of others.
Location preference – Anywhere in INDIA.
Aspen Tech offers a long-term career path with significant opportunities for growth and development in a cutting-edge engineering technology company. If you are passionate about creating safe, sustainable and efficient solutions for the future, we encourage you to apply. Applicants will be reviewed for this position and for similar roles with varying skill requirements and/or years of experience.
AspenTech provides industrial software that optimizes asset design, operations, and maintenance across the full lifecycle for capital-intensive process industries. Its offerings help customers improve efficiency, reduce costs, and boost operational performance by analyzing industrial data, modeling assets and processes, and applying optimization and lifecycle maintenance strategies. The software suite targets chemicals, energy, and engineering & construction, distinguishing itself with a specialized focus on asset optimization for these sectors rather than broad, general-purpose tools. The goal is to help clients maximize asset performance and reduce total operating costs through integrated design, operation, and maintenance solutions.
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