Technology Operations Analyst

Your Impact

The primary purpose of this role is to provide technical support for technology products and applications, including computer hardware and software, telecommunications equipment, and networks operating in stores, supply chain facilities, and corporate office locations. This includes performing tracking and documentation by entering details of problems, status of service requests, and resolutions into the company incident management system. This role may also directly or indirectly support corporate initiatives or deployment projects. This role works the hours and schedule required to support the enterprise and may be on call and/or work alternate schedules to meet department needs.

What You Will Do

• Provides remote or in-person technical support for technology products and applications, including computer hardware and software, telecommunications equipment, and networks.
• Attempts to resolve problems, then escalates problems as necessary to appropriate resources.
• Analyzes and prioritizes incoming requests and alerts.
• Tracks and documents problem details, service request status, and resolutions into the company incident management system. Monitors problem resolutions to achieve closure.
• Interacts with third-party hardware and/or software vendors by initiating and supporting vendor services as necessary.
• Identifies recurring problems and escalates to senior staff for prioritization and investigation.
• Installs and/or upgrades hardware and software to set up and maintain computer systems.
• Performs basic preventative maintenance and break/fix repairs on technology, including more complex devices.
• Contributes to the knowledge repository for technical support; documents workarounds for problem records; compiles information related to new technology.
• Performs system backups and ensures integrity of backup media and peripherals.
• Identifies and suggests possible improvements on procedures.

Minimum Qualifications

• Associate degree in computer science, computer information systems, or related field (or equivalent work experience in lieu of degree) and 2 years of IT experience in a support or operations environment working with personal computers or client/server platforms and/or hardware

Preferred Skills/Education

• Experience working with third-party IT vendors and/or software/hardware suppliers
• IT experience in the retail industry
• Experience writing technical documentation or standard operating procedures related to IT technical support or deployment
• CompTIA A+ Certification

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.