Guest Services Associate Lead
$19 - $22/hr
Entry
Ventura, CA, USA
In Person
Social & Community ServicesResidential & Direct Support
About the job
Requirements
- A high school diploma or equivalent is required.
- Ability to perform and prioritize multiple tasks effectively and efficiently.
- Must be able to work five eight-hour shifts.
- A valid California driver's license is required.
- Current CPR and First Aid certification are required.
- Working knowledge of Microsoft Office Suite is required.
- The duties require frequent standing, walking, bending or stooping, squatting, reaching above the shoulders, twisting, turning, kneeling, and pushing or pulling.
- Must frequently lift, pull, push, or move up to 50 pounds.
- Must be able to use conversational speech for effective verbal communication.
- Must pass a background check, Live Scan, and TB test.
- Must be flexible to adapt to schedule changes and work additional shifts as needed, subject to labor laws.
Responsibilities
- Ensure the safety and security of the recuperative care facility by conducting daily facility and equipment inspections and constant room checks.
- Perform guest intake, greet guests, provide orientation to program guidelines when applicable, develop rapport, and gather guest feedback.
- Create, lead, or implement engagement activities when applicable, build rapport and trust through ongoing engagement and check-ins, and respond to guest requests.
- Assist nursing staff, social services, and external partners with guest appointments on-site or check-ins.
- Assist management with accurately maintaining bed availability and documentation.
- Assist lead staff or program management with supply inventory checks and logs.
- Maintain accurate records, including daily shift notes, incident reports, and Emergency Action Plan drills, when applicable.
- Respond to guest concerns and provide positive intervention.
- Attend meetings and role-related training, including shift handoffs and training in BLS, crisis prevention, harm reduction, trauma-informed care, and DEI.
- Perform laundry, clothing requests, and mealtime duties; provide housekeeping services in the absence of the environmental site associate when applicable.
- Model a positive professional image and follow the organization’s dress code.
- Perform additional assignments as needed to meet facility needs.
- Follow National Health Foundation policies and procedures.
Desired Qualifications
- A minimum of two years of caregiver experience in a healthcare or recuperative care environment is preferred.
- Strong customer service and de-escalation skills and willingness to learn.
About the company
National Health Foundation addresses health inequities in under-resourced Southern California communities. It focuses on four areas—housing, food access, built environment, and education—using programs and advocacy to change neighborhoods where people live, learn, work, and play. It differentiates itself by a place-based, multi-sector approach that targets root causes and empowers residents rather than only delivering health services. Its goal is to remove barriers to good health so residents can live longer, healthier lives regardless of income or background.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Los Angeles, California
Founded
1973
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Simplify's Take
What believers are saying
- NHF won an $880,000 obesity-prevention grant in January 2026.
- The Pico-Union recuperative care pilot with L.A. Care adds beds and credibility.
- The planned San Fernando Valley meal site expands NHF into senior nutrition services.
What critics are saying
- 2023 discrimination claims against NHF created reputational damage and management distraction.
- Dependence on health-plan contracts exposes NHF to reimbursement churn and utilization changes.
- If CalAIM or partner referrals slow, NHF's occupancy and revenue weaken fast.
What makes National Health Foundation unique
- NHF operates four 24/7 recuperative care sites across Los Angeles and Ventura County.
- Partnerships with L.A. Care, Kaiser Permanente, Anthem, and Health Net create referral depth.
- NHF combines medical respite, food assistance, and housing navigation under one umbrella.
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Benefits
- Flexible Work Hours
- Training Programs