Customer Service Representative
About the job
- Ability to manage multiple tasks simultaneously.
- Ability to organize work to meet customer or corporate demands.
- Ability to prioritize work and determine critical tasks.
- Good computer skills.
- Good efficiency and accuracy skills.
- Strong verbal, written communication, and interpersonal skills.
- Ability to collaborate across multiple organizational levels.
- Willingness to serve customers and meet their requirements in a professional and timely manner.
- Answer telephone calls and follow up as needed.
- Process customer orders, including taking and printing orders, allocating inventory, completing purchase orders for direct shipments, arranging freight, and following customer-specific instructions.
- Prepare order acknowledgements by updating order comments, providing timely delivery updates, and reviewing customer purchase-order instructions for accuracy in Chempax comments.
- Interface with customers regarding orders and resolve problems that may occur.
- Process direct shipments with suppliers and carriers.
- Process sample requests.
- Handle customer complaints, including documentation, disposition, and corrective action.
- Maintain Certificate of Analysis files.
- Maintain and update customer information, including addresses and telephone numbers, in Chempax.
- Update customer comments regarding specific customer requirements.
- Perform general office duties such as filing, copying, faxing, and word processing.
- Maintain a clean and safe working environment.
- Promote teamwork within the department and across departments and affiliates.
- A four-year college degree.
About the company
Azelis is a global distributor of specialty chemicals and food ingredients, connecting about 2,800 suppliers with over 63,000 customers across Life Sciences and Industrial Chemicals. Its asset-light model focuses on sourcing, logistics, regulatory support, and value-added services, backed by more than 70 application laboratories that offer formulation development, testing, and technical/regulatory assistance. The company stands out through its large supplier network and extensive technical services, supported by an aggressive growth and M&A strategy that expanded its multinational footprint. Its goal is to provide reliable sourcing and practical technical support worldwide to help customers develop new products and grow.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Toronto, Canada
Founded
2001
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Simplify's Take
What believers are saying
- H1 2026 revenue reached €2.2 billion, and Q2 organic growth returned at 3.9%.
- Gross profit margin improved to 24.2% in H1 2026, helped by pricing momentum.
- Azelis achieved €11 million of structural savings in H1 2026 toward a €20 million run-rate target.
What critics are saying
- Azelis issued €400 million notes on 10 March 2026, increasing leverage and refinancing pressure.
- Organic revenue stayed flat in H1 2026, showing fragile demand despite Q2 recovery.
- Bain-capitalized distributor competitors like IMCD attack its value-added model across Europe and Asia.
What makes Azelis unique
- Azelis's 70-plus labs and technical teams embed formulation support inside distribution.
- Its principal network spans 2,800 suppliers and 63,000 customers, creating switching friction.
- The Monson and Catalite integrations show Azelis can unify local service under one platform.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Paid Holidays
401(k) Retirement Plan
401(k) Company Match
Professional Development Budget
Conference Attendance Budget
Performance Bonus
Growth & Insights and Company News
6 month growth
↑ 23%1 year growth
↑ 23%2 year growth
↑ 22%Azelis expands partnership with SUSONITY through new UK and Ireland distribution agreement for industrial applications. 24 September 2026 Azelis, the reference innovation service provider in the speciality chemicals and food ingredients industry, is pleased to announce an extension of its distribution partnership with SUSONITY, a leading company in effect pigments, functional materials, and cosmetic actives. Effective 1 October 2026, Azelis will distribute SUSONITY's portfolio in the UK and Ireland across the CASE, Advanced Materials & Additives, Home Care & Industrial Cleaning and Performance Chemicals market segments. The agreement gives Azelis customers in the UK and Ireland access to SUSONITY's effect pigments and advanced functional technologies for laser marking, heat reflection, and conductive or protective coatings, amongst others. The portfolio complements Azelis's existing offering, enabling customers to consolidate more of their speciality material requirements with one distribution partner. * Customers benefit from a broader product offering from Azelis, supported by an experienced local team with strong market knowledge and technical expertise. * SUSONITY streamlines its local setup while consolidating its distribution network through one partner serving multiple industries. * Azelis strengthens its offering in key subsegments with additional effect pigments and functional materials, while extending its relationship with an established principal. The agreement builds on Azelis's existing collaboration with SUSONITY for PC and industrial markets across EMEA and APAC. Azelis's strong focus in these markets, together with its established UK and Ireland team and penetration of key subsegments, supported SUSONITY's decision to extend the partnership. Christian Pflesser, Market Segment Director Advanced Materials & Additives and CASE at Azelis EMEA, comments: "SUSONITY brings valuable technologies to our customers in the UK and Ireland, particularly in effect pigments, laser marking and heat-reflective solutions. The portfolio complements our existing offering and enables our teams to support customers across a broader range of applications. Building on our strong collaboration with SUSONITY in other markets, we look forward to growing the partnership in the UK and Ireland." Frédéric Daumard, Commercial Head CEE/MEA/Distributor Management EMEA, at SUSONITY, says: "Azelis has demonstrated its ability to develop our business across our existing markets together. Extending our collaboration to the UK and Ireland gives us access to an established team with broad industrial market coverage, while simplifying how we serve customers across different applications. We look forward to building on the results of our existing partnership." Azelis combines market knowledge with technical expertise and formulation capabilities to support customers throughout the product development journey. Through its local teams and application laboratories, the company helps customers develop innovative solutions while creating growth opportunities for its principals.
Azelis and Imerys expand distribution partnership. September 23, 2026 Azelis recently announced the expansion of its partnership with Imerys, a leader in mineral-based specialties. Effective December 1, 2026, Azelis will extend its distribution agreement with Imerys for its plastics, adhesives and sealants, and paints and coatings products across Poland, the Czech Republic, Slovakia, Romania, Moldova, Bulgaria, Serbia, North Macedonia, Croatia, Slovenia, and Bosnia and Herzegovina. Building on a successful partnership in the UK, Türkiye, and parts of the Middle East and Africa over the past five years, this agreement broadens the collaboration into new territories. It strengthens Azelis's portfolio in the region and provides customers with access to a broader range of formulation solutions, supported by local technical expertise. Looking for a reprint of this article? From high-res PDFs to custom plaques, order your copy today! JOIN TODAY to unlock your recommendations. Already have an account? Sign In
Azelis wins two inaugural Lubricant Expo Innovation Awards. 21 September 2026 Azelis, the reference innovation service provider in the speciality chemicals and food ingredients industry, is pleased to announce that it has won two awards at the inaugural Lubricant Expo Innovation Awards, held during Lubricant Expo Europe 2026 in Düsseldorf, Germany. Azelis received the Lubricant Component Innovation of the Year for its Multifunctional Extreme Pressure & Antiwear Additive Package and the Metalworking & Process Fluid Innovation of the Year for its Water-based Corrosion Inhibitor. The awards recognise technologies developed to help lubricant and metalworking fluid manufacturers address performance, formulation and sustainability requirements. * Customers benefit from formulation solutions designed to enhance equipment protection, operational reliability and performance across lubricant and metalworking fluid applications. * Principals benefit from Azelis's technical and application expertise, helping translate product technologies into solutions that address specific market needs. * Azelis strengthens its ability to support customers with formulation expertise and application knowledge across the lubricants and metalworking fluids market. The Multifunctional Extreme Pressure & Antiwear Additive Package combines wear protection, oxidation stability and copper corrosion inhibition in a single solution. This helps lubricant manufacturers develop high-performing oils and greases while simplifying formulation design. The Water-based Corrosion Inhibitor provides temporary corrosion protection while remaining easy to remove with water. Based on a vegetable-derived film-forming polymer, the technology helps customers balance performance with evolving environmental and operational requirements. Dmitriy Tarasov, Regional Market Segment Director Lubricants & Metalworking Fluids at Azelis, comments: 'Receiving two awards at the inaugural Lubricant Expo Innovation Awards reflects the technical expertise of our Lubricants & Metalworking Fluids teams and our focus on solving practical formulation challenges. These technologies show how we combine ingredient knowledge, application expertise and close collaboration with our principals and customers to develop solutions that address changing performance and sustainability requirements.' Across its network of application laboratories, Azelis combines local market knowledge, technical expertise and formulation support to help customers address product development challenges. Its Lubricants & Metalworking Fluids teams work closely with customers and principals to explore product performance and develop formulations that respond to evolving technical, operational and sustainability requirements.
Azelis showcases formulation expertise at Lubricant Expo Europe 2026. 14 September 2026 Azelis, the reference innovation service provider in the speciality chemicals and food ingredients industry, is pleased to announce its participation at Lubricant Expo Europe 2026, taking place from 15 to 17 September in Düsseldorf, Germany. At booth 1260, Azelis will showcase three new formulation concepts developed by its Lubricants & Metalworking Fluids experts, demonstrating how its formulation expertise and portfolio of speciality ingredients help customers address performance and operational challenges. * Customers can explore three new formulation concepts addressing extreme pressure, antiwear and corrosion protection requirements across lubricants and metalworking fluids. * Principals benefit from Azelis's formulation and application expertise, which helps demonstrate ingredient performance in practical concepts for demanding industrial applications. * Azelis will present three submissions to the inaugural Lubricant Expo Innovation Awards, reflecting its continued focus on formulation development across the lubricants value chain. The formulations on display include a multifunctional extreme-pressure and antiwear additive package for oils and greases, combining wear protection, oxidation stability, and copper corrosion inhibition. Azelis will also present an extreme pressure and antiwear additive package for greases designed for severe operating conditions, as well as a water-based corrosion inhibitor based on a vegetable-derived film-forming polymer that provides temporary corrosion protection and can be removed with water. All three concepts have been submitted to the inaugural Lubricant Expo Innovation Awards. Two will compete in the Lubricant Component Innovation of the Year category, while the water-based corrosion inhibitor will compete in the Metalworking & Process Fluid Innovation of the Year category. Dmitriy Tarasov, Regional Market Segment Director Lubricants & Metalworking Fluids at Azelis, comments: "Lubricant Expo Europe gives us an opportunity to show how formulation expertise, market knowledge and the right additives come together to address specific customer challenges. The concepts we are presenting demonstrate practical approaches to performance, efficiency and more responsible product development across lubricant and metalworking fluid applications." SI Group, along with many other partners, will join Azelis at booth 1260, giving visitors access to complementary expertise and technologies during the event. Through its global network of application laboratories and dedicated market experts, Azelis combines technical expertise, formulation support and market knowledge to help customers develop solutions for evolving application requirements. Its local teams work closely with customers and principals to translate ingredient functionality into practical formulations and support product development from concept to market.
Azelis wins two innovation awards at Fi India 2026. By Prakash Mishra September 9, 2026 2 Mins Read Azelis, the reference innovation service provider in the speciality chemicals and food ingredients industry, is pleased to announce that its Food & Nutrition team has received two awards at the Fi India 2026 Innovative Product Showcase. The Lactofree-lite Milkshake was awarded first runner-up, while the CheesyFit Dip received second runner-up, recognising two formulations developed to combine enhanced nutrition with an enjoyable consumer experience. * Customers benefit from Azelis's formulation expertise in developing protein- and fibre-enriched food and beverage concepts that address technical challenges while delivering on taste and texture. * Principals see the functionality of their ingredients demonstrated in market-relevant applications designed around evolving consumer preferences in India. * Azelis's two awards recognise its food & nutrition team's ability to turn ingredient expertise and market insights into practical formulation concepts. The Lactofree-lite Milkshake, awarded first runner-up, combines 10% added protein with reduced sugar in a lactose-free chocolate formulation. It delivers a rich taste, smooth texture, and balanced sweetness while addressing common high-protein dairy challenges, including cocoa sedimentation, separation, and shelf-life stability. The CheesyFit Dip, awarded second runner-up, combines cheddar and peri-peri flavour with 19.5% protein and 5.6% fibre. Suitable for dipping or drizzling, it maintains a smooth, spoonable texture and stable emulsion during processing through a combination of plant-based rice protein, soluble prebiotic fibre, and a specialised stabilising system. The two recognised concepts demonstrate how Azelis's application teams combine technical expertise with an understanding of local consumer trends to solve formulation challenges. Through ingredient selection, prototyping, and application testing, the team supports customers in developing products that balance nutritional targets with the sensory qualities consumers expect. Aparna Khurana, Managing Director, India, says, "Receiving recognition for two formulations reflects the breadth of expertise within our application team in India. Both concepts address challenges our customers face when developing foods with enhanced nutritional profiles, where adding protein or fiber can affect stability, texture, and taste. By combining our principals' ingredients with formulation expertise and local market insight, we can help customers develop concepts that deliver both nutritional benefits and an enjoyable consumer experience." Across its network of application laboratories, Azelis combines local market knowledge, technical expertise, and formulation support to help customers address product development challenges. Its Food & Nutrition teams work closely with customers and principals to explore ingredient functionality and develop formulations that respond to changing market and consumer needs.