Full-Time

Product Manager

Voice

Confirmed live in the last 24 hours

Five9

Five9

1,001-5,000 employees

Cloud contact center solutions provider

AI & Machine Learning
Data & Analytics

Senior, Expert

Remote in USA

Required Skills
Communications
Management
Requirements
  • 5+ years of experience working with VoIP, IT, or Network services in a product management or business development role.
  • 3+ years in a customer facing role.
  • Strong understanding of New Product Introduction process.
  • Strong understanding of the product development process, lifecycle management and the requirements definition for success.
  • Excellent written and presentation communication skills.
  • Competitive benchmarking metrics and performance monitoring.
  • Experience in and strong understanding of Contact Center, UC Services, Long Distance/ Toll Free, and WAN/Network Access services.
Responsibilities
  • Product definition and description of a best in class, market leading telco and network experience for Five9 customers and service provider partners.
  • Responsible for market strategy, high level requirements, positioning, and delivery of Five9 network services offerings for the enterprise and Service Provider channels.
  • Responsible for the Product Management of the Five9 usage business, inclusive of telco and connectivity offers.
  • Provide cross functional leadership as member of cross functional team (Product, Architecture, Operations, GTM, Legal, Finance, etc.) to build and execute a short, medium, and long-term product strategy relative to a telco and network strategic initiatives.
  • Support a team of connectivity services professionals that design, manage, and onboard customers, carrier resellers and technology alliance partners to ensure standards guidance is available, understood, and occasional direct support of complex deployments.
  • Creation and maintenance of traditional Product Management artifacts (Service Descriptions, product requirements, roadmaps, overviews, positioning, and competitive benchmarking, etc.).

Five9 is a leading provider of cloud contact center solutions, offering a platform that integrates digital engagement, analytics, workflow automation, and practical AI to enhance customer experience. The Intelligent Cloud Contact Center is designed to be reliable, secure, compliant, and scalable, empowering businesses to increase productivity and achieve tangible business results.

Company Stage

IPO

Total Funding

$874.1M

Headquarters

San Ramon, California

Founded

2001

Growth & Insights
Headcount

6 month growth

7%

1 year growth

13%

2 year growth

28%