Operations Administrator

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Raleigh Hospital, A Campus of Duke University Hospital

Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina. With 204-beds, it is the third largest of the four Duke Health hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

General Description of the Job Class

The Operations Administrator provides on-site operational leadership on a 24-hour basis (including weekends and holidays). This position will have the authority to act on behalf of hospital leadership. The Operations Administrator must act independently to provide crisis management, interpret policy, make timely decisions that directly impact patient care, ensure timely and effective communication and collaboration among departments, and provide operational oversight throughout the Hospital. This position is the administrative liaison to patients, families, health system employees and external customers.

Duties and Responsibilities of this Level

    • Demonstrate judgment and self-sufficiency in effective problem solving while serving as the administrative and operational resource for the hospital.
    • Intervene in situations involving patients, visitors, hospital staff and other external customers.
    •  Coordinate operations and personnel activities to meet CSU/Departmental, Hospital and Health System objectives related to the provision of services within designated areas.
    • Maintain interface with departmental personnel to ensure there is adequate space and facilities for patient care and coordination of facilities.
    • Oversee patient care flow while redirecting and allocating resources.
    • Determine necessary space, equipment, supplies and support systems to ensure effective functioning of unit/department.
    • Investigate patient/visitor concerns and implements appropriate courses of action.
    • Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules.
    • Intervene and problem solves for inter-/intra-departmental issues. Facilitate interdepartmental communication, negotiation and decision- making.
    • Obtain adequate facts and evaluates data to identify and intervene in actual and/or potential safety and risk management issues.
    • Communicate pertinent information (verbal and/or electronic) in a timely manner to hospital administration and department leadership.
    • Document pertinent information, actions and decisions and communicates to appropriate leadership.
    • Communicate issues identified by front line staff to appropriate administrative team related to new administrative or departmental initiatives.
    • Support clinical, operational and facility services throughout the entire Hospital on a 24-hour basis.
    • Collaborate with clinical and support staff to foster delivery of quality care
    • Coordinate triage activities, as needed, through communication with the Emergency Department, Bed Control and Chief Medical Officer
    • Assist staff in identifying clinical experts for specific patient population concerns.
    • Attend Code Five events and participates as needed; provide feedback for staff and completes QA report.
    • Assist Patient Access Services in coordinating patient placement.
    • Maintain visibility with hospital staff through rounds.
    • Assist in evaluating and reassigning staff during crisis situations.
    • Serve as Notary Public for assistance with advance directives (healthcare power of attorney and living will).
    • Participate in JCAHO activities.
    • Coach staff in problem solving, effective communication strategies, conflict resolution and career path opportunities.
    • Provide on-site management/leadership of crisis situations to prevent or minimize disruption of services.
    • Optimize resources to maintain facility operations.
    • Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed.
    • Function as on-site coordinator for internal/external disasters or other major events.
    • Assist with the initiation of the severe weather policy in conjunction with the leadershp team
    • Authorize financial assistance up to $100.00 for patient satisfiers and operational situations.
    • Determine when AOC is notified for second level intervention. Perform other related duties incidental to the work described herein.

Required Qualifications at this Level

 Education

• Bachelor's degree in Nursing (BSN) is required. Master's degree is strongly preferred.

Experience

• Work requires a minimum of five years of relevant experience of which two of the years must be clinical.
• Prefer a candidate with a minimum of 5 years of clinical experience and 5 years of leadership experience.

Degrees, Licensure, and/or Certification

• Current or compact RN licensure in the state of North Carolina required. BLS required.