U

University Physicians' Association

Practice support for physician groups

Patient Service Representative - UT Primary Care Western Heights

Full-TimePosted on 10/26/2026
No salary listed
Mid
Knoxville, TN, USA
In Person
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • Strong communication skills, computer and typing skills, attention to detail, time management, and organization are required.
  • Prior medical experience is required.
Responsibilities
  • Greet patients in a friendly and timely manner.
  • Ensure patients complete the necessary forms for the electronic health record and billing office.
  • Maintain patient demographic and insurance information, verify insurance eligibility, and collect co-pays.
  • Ensure good patient flow through the practice by processing patients promptly as they arrive at the front office.
  • Answer patient inquiries about registration information or billing questions.
  • Refer inquiries about medical care or treatment to a nurse or physician.
  • Schedule patients with the appropriate physician.
  • Scan documents into the electronic health record.
  • Perform other duties as assigned.

About the company

U

University Physicians' Association

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University Physicians' Association provides administrative and practice-management support for physicians and clinical groups in Tennessee. Its services help medical practices manage billing, finance, human resources, operations and other non-clinical functions that support patient care. The organization works alongside affiliated physicians and health-system partners rather than replacing the clinicians delivering treatment. UPA’s role is healthcare administration and physician enterprise support, making it distinct from a university, hospital or independent insurance carrier. Service delivery depends on clinical, operational and administrative teams working across its care settings.

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