Operations Coordinator - Ops Management, Supervising Associate

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Operations Coordinator

The opportunity

We are looking for a Supervising Associate – Operations Coordinator, who will be responsible for performing the activities mainly related to Brand & Marketing (B&M) operations management and partly project coordination. As part of the B&M team, you will coordinate with consistent, high-quality services to key stakeholders across verticals/ business segments.

Your key responsibilities

• Issue Resolution: Promptly address operational issues to maintain service excellence and optimize client satisfaction. Understand client needs and ensure that operations align with delivering value to clients
• Relationship Management: Collaborate with key stakeholders and specialist areas to ensure tasks are delivered within agreed timeframes
• Cross-Departmental Collaboration: Facilitate collaboration to enhance operational efficiency and ensure client-focused outcomes
• Process Optimization: Analyze and improve business processes for enhanced efficiency and effectiveness
• Data Analysis & Data Management: Proficiently analyze data to make informed decisions and improve operational performance
• Execute data cleansing, update project forms, and manage project asset updates
• Deployment Activities: Orchestrate deployment activities for various projects
• Workflow Operations: Manage shared mailboxes and oversee ticketing items
• Budget Management: Contribute to budget planning, report preparation, and expense monitoring
• Project Management: Assist in planning, executing, and closing projects, including resource allocation and timeline management
• Procurement Support: Support the procurement process from requisitions to purchase orders and invoice processing
• Risk Management: Promptly identify, assess, and mitigate operational risks
• Web Management: Manage and update EY.com web pages, collaborating with the EY.com team to enhance web presence
• Documentation: Format presentations and decks, and handle SCORE submissions
• Event Support: Provide analyst briefing books, conduct surveys, generate event reports, and support webcast operations
• Meeting Coordination: Draft and publish meeting minutes and engage in research activities
• Leadership Skills: Demonstrate the ability to motivate colleagues and manage conflicts effectively
• Communication Skills: Exhibit strong verbal and written communication skills for effective collaboration with stakeholders
• Technology Proficiency: Possess familiarity with data analysis and operations/project management software and tools

Skills and attributes for success

• Exceptional communication skills - both written and verbal
• Demonstrate strong organizational skills and critical thinking abilities
• Demonstrate strong interpersonal, analytical skills, problem-solving and decision-making skills
• Exceptional attention to detail
• Contribute as an effective team member and take accountability for deliverables
• Flexible and willing to adjust to multiple responsibilities to align with developing business requirements, shifting priorities and rapid changes

To qualify for the role, you must have

• Overall – 8-10 years of experience; 4-5 years of relevant experience
• Bachelor’s degree or master’s degree
• Flexibility to support UK/US time zone
• Experience working with global clients

Ideally, you’ll also have

• Practical experience of working in MS Excel, Word, PPT, Outlook, Teams, PowerBI, SharePoint, OneDrive
• Experience in building ey.com pages preferred
• Knowledge in Project Management concepts and methodologies
• Good understanding of brand, marketing, and communications
• Aptitude and willingness to continually expand your core skillset, including GenAI readiness

Technologies and Tools

• Proficiency in Microsoft Office Suite (Word, Excel, PPT)
• Hands on experience with Modern SharePoint Online, Microsoft Power BI, Microsoft OneDrive, ChatGPT/ Co-Pilot
• Knowledge of Project Management methodologies and tools – Microsoft Project, Trello, Jira,

What we look for 

• Self-motivated individuals with strong desire to learn/ expand their knowledge/ skills/ experiences which fit into changing business environments
• Individual should be capable to prioritise tasks assigned to them with appropriate time management and listening skills
• Ability to build and leverage relationships with and influence multiple internal groups across all levels of the organization
• Ability to quickly define challenges, collect input, conduct assessments, draw conclusions and provide timely recommendations
• Take the initiative; be proactive in a fast-paced and highly challenging environment
• Efficient team player and ability to demonstrate sound mindset in challenging situations
• Creative problem-solving mindset with a flexible can-do attitude
• Flexibility to work during varying shifts, accommodating global time zones
• Strong organizational and operations management skills

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy

We offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.