Senior Director - Employee Experience Strategy

About the business

Our vision is for Oracle employees to have a frictionless experience with the systems they use every day. Employees should find what they need easily and complete tasks quickly and reliably, with systems that work seamlessly together and provide useful AI assistance. We connect systems, process and policy to remove confusing steps, repeated work and delays, and measure whether changes improve everyday tasks for employees.

About the role

Hire and lead the Employee Experience Strategy group which entails the experience strategy, investment priorities and outcomes across Oracle employee systems. Translate executive direction into a product strategy and execution plan spanning Fusion and other key platforms that employees use that span across 10 key value streams. Lead the team on rapid execution, develop leadership capability and be accountable for the group budget and cost control within delegated authority.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $169,800 to $355,400 per annum. May be eligible for bonus, equity, and compensation deferral.


Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

What you will do

• Own group strategy and execution planning. Define the employee experience strategy, portfolio roadmap and capability plan. Align them with Employee Systems and line-of-business strategy, and use employee evidence to recommend changes to that strategy. Resolve priorities across journeys, applications and business functions. Develop and communicate the strategy in partnership with technical teams that own the applications and business teams accountable for functional outcomes.

• Own the group budget. Prepare and manage the group operating and investment budget, forecast staffing and partner costs, allocate approved resources and explain variances. Make portfolio tradeoffs within delegated spending authority and escalate funding decisions beyond that authority.

• Lead discovery and UX strategy. Direct employee research, service design and value-stream analysis to identify unmet needs, unnecessary steps, waiting and rework. Set design direction across journeys, interactions and information architecture; validate concepts through prototypes and usability testing. Evaluate existing and planned Oracle application capabilities before proposing new investment.

• Set product and UX standards for systems employees use. Establish consistent interaction patterns and expectations for accessibility, navigation, task completion, reliability and performance, including platform load times. Turn validated needs into future-state journeys, design requirements and measurable acceptance criteria. Work hand in hand with the Senior Director of Solution Engineering to translate the vision and mission into feasible technical designs and delivered employee improvements.

• Shape AI-enabled employee experiences that meet employees where they are. Define priorities for navigation, search, assistance and workflow automation. Consistently test concepts with employees and Solution Engineering; assess usefulness, feasibility and risk before scaling.

• Lead critical cross-organization decisions. Resolve ambiguous product problems and negotiate priorities with senior business, product and engineering leaders. Present investment choices and outcome evidence in executive reviews; secure clear commitments from accountable owners.

• Hire the team and develop leaders. Recruit a mix of journey product managers, UX researchers, service designers and experience measurement specialists. Set goals, coach employees, make talent and performance decisions within Oracle processes, develop future leaders and build succession coverage.

What you will bring

• Deep expertise in employee experience product strategy and UX strategy for enterprise systems, including research, service design, interaction design, prototyping and usability evaluation. Typically 12+ years of relevant knowledge and experience, acquired through education and/or experience, and typically 8+ years of people-management experience.

• Demonstrated accountability of complex experience problems, business plans, budgets and cost control, with evidence of allocating investment across competing priorities and delivering measurable outcomes.

• A record of hiring and developing multidisciplinary teams, building leadership capability, managing performance and developing succession plans. Experience coaching managers or directors, or comparable evidence of developing leaders with substantial delivery accountability.

• Very comfortable working in a highly unstructured and ambiguous environment. Create direction from incomplete information, test assumptions and adapt priorities as evidence changes. Lead critical initiatives across organizations and build shared strategy with application-owning technical teams and business owners of functional outcomes.

• Demonstrated ability to turn research into product and design decisions, guide design reviews, secure engineering commitments and assess usability and outcomes after release. Strong executive communication and judgment about employee data and evidence quality.

• Deep experience interpreting employee net promoter scores (eNPS), engagement surveys, and Customer/Employee Effort Scores (CES)

• Bachelor’s Degree, MBA preferred 

Highly desired experience

• Prior Oracle application experience is highly desired, particularly Oracle Fusion (HCM, CX etc.) or other applications used by employees. Experience with sales productivity, AI-enabled employee workflows, accessibility, process improvement and policy automation is also valued.
• Big 5 management consulting experience (McKinsey, BCG, Bain, Deloitte, and Accenture)

Location

New hires must be based in Nashville, Tennessee. Existing Oracle employees may work from their current location.

Expected outcomes

First 90 days. Shape employee experience strategy for Oracle employees; assess existing Oracle roadmaps; establish priority journeys and baseline measures; and begin recruiting the proposed team. Align an initial product roadmap, UX strategy and experience standards with engineering and business owners.

First year. Operationalize the UX strategy and funded roadmap; build the core team and leadership pipeline; manage the group budget; and demonstrate verified improvements on agreed journeys. Review employee effort, task success, performance and adoption against validated baselines and targets.