Full-Time
National Coach
Customer Experience
Posted on 8/13/2025
MSX International
1,001-5,000 employees
Automotive dealer performance and repair optimization
No salary listed
Charlotte, NC, USA
In Person
Permanent residence within your territory is required.
 Training |
|---|
- Permanent residence within your territory
- A reliable vehicle
- Ability to travel up to 80%
- Knowledge of Dealership Operations
- Experience analyzing data and building action plans
- Comfortable with technology
- 2+ years of Customer Experience
- Efficiently plan and execute travel to maximize effectiveness within your assigned territory in the dealer network
- Confidently communicate FSR+ objectives, build relationships with your dealer base, and demonstrate the ability to explain software-based situations to any audience
- Establish clear and concise action plans to help increase the efficiency and utilization of Ford’s FSR+ tool
- Leverage the use of Remote Experience tools in conjunction with FSR+ to build a strong, committed dealer base
- Build and maintain relationships with the Ford CX field team to deliver one, unified message regarding FSR+
- College degree or currently working towards a degree
- Previous experience as a teacher, educator, or in a trainer role
- Organized and progressive mindset
- Comfortable in a fast-paced, autonomous workspace
MSX International partners with automotive OEMs and mobility companies to improve retail operations across dealer performance, repair optimization, and consumer engagement. Its offerings combine services and tools that enhance warranty and repair efficiency, diagnostics and repair enhancement, parts and service performance, and sales/distribution, guided by people, processes, and technology. It differentiates through a 30-year track record in the automotive space and deep industry focus, delivering end-to-end retail transformation rather than generic consulting. Its goal is to help clients unlock potential, improve retail results, and shape the future of mobility as a trusted catalyst for retail transformation.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Detroit, Michigan
Founded
2001
Simplify's Take
What believers are saying
- New Southfield HQ leases 67,000 sq ft for 10 years, relocating 200 employees.
- UK HQ moves to Colchester's Knowledge Gateway near key Essex clients.
- Long-term UK presence over 30 years strengthens regional automotive ties.
What critics are saying
- Data breach lawsuit by Federman & Sherwood exposes PII, triggers GDPR fines.
- Frequent HQ shifts from Auburn Hills to Southfield erode employee retention.
- Solera Holdings steals UK/EU clients via Cox Automotive acquisition.
What makes MSX International unique
- MSX International specializes in automotive outsourcing for staffing, engineering, and training.
- Global footprint spans 20 offices across Belgium, Brazil, Czech Republic, and others.
- Employs 6,000 people worldwide supporting automotive OEM aftersales services.
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Benefits
Flexible Work Hours
Remote Work Options
Company News
MSX International moves UK headquarters to Knowledge Gateway.
MSX International Inc. is moving its world headquarters from Auburn Hills, MI, to 22355 W. Eleven Mile Road in Southfield, MI.
Federman & Sherwood investigates MSX International Inc for data breach.