Command Center Officer

The Security Command Center Officer oversees the continuous operation, integrity, and performance of all life safety and security systems across a 50‑acre mixed‑use development. This officer helps ensure robust control room operations, and provides dispatch directions to 40+ security personnel across the property. The SCC Officer serves as the operational nexus between technology, people, and emergency response functions — requiring technical expertise, leadership capability, and exceptional judgment.

1. Core Technical Competencies

Access Control Systems

• Deep understanding of enterprise access control platforms (Avigilon or equivalent).
• Able to administer credentials, troubleshoot controllers, interpret logs, and maintain door schedules and alarms.
• Understands system integration with elevators, fire panels, intrusion systems, and visitor management.

CCTV / Video Management Systems

• Proficient with VMS platforms (Verkada, Genetec Security Center, Avigilon, etc.).
• Skilled at configuring cameras, monitoring analytics triggers, pulling evidence, and supporting investigations.
• Understands video retention compliance requirements.

Fire Alarm & Life Safety Systems

• Working knowledge of panel operations (Notifier, EST, Siemens, Simplex, or equivalent).
• Able to interpret alarm conditions, communicate with Fire Command, and guide emergency response sequences.
• Can coordinate testing, drills, and impairment procedures.

 Elevator Control Systems

• Familiar with elevator recall, overrides, fire service modes, and integration with access control.
• Able to coordinate with facilities/OT teams for malfunctions or entrapments.

Inventory & Asset Management

• Maintains accountability for radios, keys, equipment, PPE, and special‑event materials.
• Uses software systems to track, audit, and document asset lifecycle.

AI‑Enhanced Operations

• Comfortable leveraging AI tools for:
  • summarizing incidents,
  • identifying operational trends,
  • enhancing training documentation,
  • optimizing scheduling,
  • improving dispatch workflows.

Emergency Response & Dispatch Operations

• Demonstrates mastery in multi-channel dispatching (radio, phone, digital platforms).
• Applies ICS principles, prioritizes threats, and allocates resources effectively.
• Adept at coordinating with police, fire, EMS, and property management partners.

Incident Investigation & Analysis

• Skilled at reviewing CCTV, access logs, and officer statements.
• Prepares comprehensive, defensible reports.
• Able to brief leadership succinctly and professionally.

Professional Communication Skills

• Clear, calm, and concise communication style — especially under pressure.
• Experienced in writing polished shifts summaries, incident reports, and after‑action reviews.
• Comfortable briefing executives, law enforcement, and cross-functional partners.

1. Behavioral Competencies

High Situational Awareness

• Quickly identifies anomalies or potential threats.
• Prioritizes critical notifications and escalates appropriately.

Organized & Detail‑Oriented

• Maintains accurate logs, system entries, schedules, and documentation.
• Keeps the command center clean, controlled, and audit‑ready at all times.

Calm Under Pressure

• Makes sound decisions during alarms, emergencies, system faults, or high‑stress events.
• Demonstrates resilience and reliability in chaotic environments.

1. Experience Requirements

Preferred Background

• 4+ years experience in security operations, dispatch centers, or life safety technology environments.
• Experience in mixed‑use, corporate, campus, aviation, stadium, or municipal environments.

Training / Certifications (Preferred but Not Required)

• ASIS (APP, PSP, CPP)
• Fire Life Safety Director certifications
• CPR/First Aid/AED Instructor
• System‑specific access control or VMS certifications

1. Personality & Culture Fit Indicators

The strongest candidates typically demonstrate:

• High integrity and a strong sense of responsibility.
• Bias toward action while maintaining disciplined procedures.
• Comfort with both structure and rapid change.
• Curiosity and continuous learning, especially with technology and AI.
• Diplomacy — able to communicate firmly without creating friction.
• Ownership mentality — treats the site as if it were their own.

#IND3