Landmark Group

Omnichannel retail, hospitality, lifestyle conglomerate

End User Specialist - Family Support

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeDubai - United Arab EmiratesNo salary listedIn-person

About the Job

Requirements

A minimum of 5 years of experience in a technology setup, preferably in retail.
Strong knowledge of Windows 10/11, basic macOS, and mobile operating systems (iOS/Android).
Hands-on experience with Active Directory, Group Policy, Microsoft Intune, and SCCM.
Understanding of networking fundamentals, including LAN/WAN, Wi-Fi, and VPN.
Knowledge of ITIL processes, including Incident, Problem, and Change Management.
Strong troubleshooting and customer service skills.
Ability to work in fast-paced, 24/7 retail operations with flexible shifts.

Responsibilities

Provide end-user support for desktops, laptops, Microsoft 365 applications, printers, peripherals, and network connectivity, resolving hardware, software, and user-related issues in a timely manner.
Deliver priority support to VIP users, including resolving critical incidents and service requests, supporting user onboarding, and addressing collaboration tool requirements.
Ensure the smooth functioning of meeting room and audiovisual infrastructure, manage IT tickets within agreed service-level agreements, and coordinate with the ISG team on endpoint security applications, access management, compliance requirements, and security-related issue resolution.
Support user onboarding, device readiness, standard application setup, Microsoft 365 access, collaboration tools, printer mapping, and basic network connectivity for new and existing users.
Provide hands-and-feet support for IT infrastructure and workplace technology, including basic checks, device replacement coordination, meeting room readiness, and escalation of unresolved technical issues.
Communicate with business users, VIP stakeholders, and IT teams, providing timely updates and following through on support needs.

The Landmark Group began its journey in 1973 with one store in Bahrain and has grown into one of the largest retail and hospitality conglomerates in the Middle East, Africa and India. Currently the Group operates over 2,200 outlets, encompassing over 30 million square feet across 21 countries.

EUC Operations & Support

Provide end-user support for desktops, laptops, Microsoft 365 applications, printers, peripherals, and network connectivity, ensuring timely resolution of hardware, software, and user-related issues.
Deliver priority support to VIP users, including prompt resolution of critical incidents, service requests, user onboarding activities, and collaboration tool-related requirements to ensure seamless business operations.
Ensure smooth functioning of meeting room and AV infrastructure, manage IT tickets within agreed SLA, and coordinate with the ISG team for endpoint security applications, access management, compliance requirements, and security-related issue resolution.
Support user onboarding, device readiness, standard application setup, Microsoft 365 access, collaboration tools, printer mapping, and basic network connectivity requirements for new and existing users.
Provide hands-and-feet support for IT infrastructure and workplace technology, including basic checks, device replacement coordination, meeting room readiness, and escalation of unresolved technical issues.
Communicate professionally with business users, VIP stakeholders, and IT teams, ensuring timely updates, effective follow-through, and a customer-focused support experience.

Job Experience

Minimum 5+ years’ experience in a technology setup, preferably a retailer
Strong knowledge of Windows 10/11, basic macOS, and mobile OS (iOS/Android).
Hands-on experience with Active Directory, Group Policy, Microsoft Intune/SCCM.
Understanding of networking fundamentals (LAN/WAN, Wi-Fi, VPN).
Knowledge of ITIL processes (Incident, Problem, Change Management).
Strong troubleshooting, communication, and customer service skills.
Ability to work in fast-paced, 24/7 retail operations with flexible shifts.

About the Company

Landmark Group

Omnichannel retail, hospitality, lifestyle conglomerate

Landmark Group is a UAE-based conglomerate with interests across retail, hospitality, and lifestyle. It operates a diverse portfolio of brands and franchises spanning fashion, electronics, home furnishings, and fast-moving consumer goods, served through a network of stores, online platforms, and franchise partnerships across the Middle East, Africa, and South Asia. Its products and services are delivered via an omnichannel approach that integrates retail, logistics, and supply chain management to ensure a seamless customer experience. The company differentiates itself through its scale, strategic partnerships, regional market knowledge, and a diversified mix of sectors, which helps it optimize operations and negotiate better terms with suppliers. Landmark Group aims to sustain growth by expanding market reach, developing its brands, and adapting to changing consumer trends while maintaining a strong customer focus and efficient logistics.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Dubai, United Arab Emirates
Founded: 1973

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