Cone Health

Not-for-profit healthcare network delivering hospital care

Patient Access Specialist

Clinical Support & Patient AdministrationPosted on Nov 4

Part-timeGreensboro, NC, USANo salary listed

About the Job

Requirements

A high school diploma or equivalent is required.
At least 1 year of experience in patient access or a similar healthcare administrative role is required.

Responsibilities

Guide patients through the admissions process by screening them for eligibility, preparing patient information for clinical staff, and answering their questions.
Prepare patients for intake, process them during admission, and guide them through discharge under direct supervision.
Use tools and resources to perform responsibilities accurately and efficiently, documenting requests and responses in clinical, employee, regulatory, and/or financial records as defined by the job scope.
Collect patient demographic data, obtain insurance information, and verify eligibility and benefits.
Collect patient financial liability at the time of service.
Meet productivity requirements to provide excellent customer service.
Identify patient needs by asking questions to interpret, analyze, and anticipate the patient situation; resolve problems, route requests, or initiate emergency dispatch using customer service skills.
Work collaboratively with others to support a concise and timely flow of information.
Communicate customer service issues, potential issues, and process improvement opportunities to management.

Desired Qualifications

Certification in healthcare administration or medical office management, such as Certified Healthcare Access Associate (CHAA), is preferred.

Administrative Support

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

The Patient Access Specialist is responsible for guiding patients through the admissions process by screening patients for eligibility, preparing patient information for clinical staff, and answering patient questions. Working under direct supervision, this position also gets patients ready for intake, processes them during admission, and guides them through discharge.

Essential Job Function:

Utilizes tools and resources to perform responsibilities accurately and efficiently, including documentation of requests and responses to ensure accuracy in the clinical, employee, regulatory and/or financial record, as defined by job scope.
Collect patient demographic data, obtain insurance information, and verify eligibility and benefits.
Collect patient financial liability at time of service.
Meets productivity requirements to ensure excellent service is provided to customers.
Identifies patient needs by asking questions to interpret, analyze and anticipate the patient situation in order to resolve problems, route requests or initiate emergency dispatch, utilizing effective customer service skills.
Demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information.
Communicates issues or potential issues involving customer service and process improvement opportunities to management.
Performs other duties as assigned.

Education:

Required: High School Diploma or equivalent.

Experience:

Required: 1 year experience in patient access, or a similar healthcare administrative role.

Licensure/Certification/Listing:

Preferred: Certification in healthcare administration or medical office management (e.g. Certified Healthcare Access Associate – CHAA).

Work Shift :

Weekend Days (United States of America)

On Call Required

FTE:

0.5

Job Type:

Benefit Eligible (20-39) Hours/Week

About the Company

Cone Health

Not-for-profit healthcare network delivering hospital care

Cone Health is a not-for-profit healthcare network that serves communities in Alamance, Forsyth, Guilford, Randolph, Rockingham, and surrounding counties by operating hospitals, primary and specialty care clinics, and centers for heart and vascular care, cancer treatment, women’s and children’s health, and advanced imaging. Its services are delivered through a system of hospitals, clinics, and the Cone Health Medical Group and Triad HealthCare Network, with revenue coming from patient services, insurance reimbursements, and government programs. The network differentiates itself by emphasizing community care and serving underserved populations, supported by a large staff, physician partners, and volunteers, and it holds recognized workplace culture awards. The goal is to provide high-quality, accessible healthcare and improve health outcomes across its diverse service areas.

Company size: 5,001-10,000
Company stage: Seed
Total funding: $100K
Headquarters: Greensboro, NC
Founded: 1953

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