Indirect Tax Manager

About Us

URBN UK Limited is part of the URBN Group, a global retailer, with its European Head Office located in London. Its retail offering in Europe takes the form of three brands.

With stores in more than 10 European countries and a strong e-commerce presence, we’re driven by the same core values as our customers, and we approach our work with a sense of community and purpose that sets our brands apart. We love what we do.

Role Summary

Manage the day-to-day operation of indirect tax compliance and advisory support across the UK and EU multichannel business, ensuring accurate and timely VAT reporting, sound technical positions, and effective controls, while supporting the Head of Indirect Tax on strategic projects.

What You'll Be Doing

•  Manage the end-to-end UK and EU VAT compliance process (VAT returns, EC Sales Lists, Intrastat, OSS/IOSS returns) — either prepared in-house or reviewed if outsourced to advisors/shared service centres.                    
•  Provide day-to-day VAT advisory support to the business (Compliance, Logistics, Buying, Finance) on new product lines, promotions, marketplace launches, and new EU fulfilment locations.                    
•  Manage VAT registrations and de-registrations across EU jurisdictions as the business's footprint changes.                    
•  Own reconciliation of VAT general ledger accounts and resolution of VAT-related queries from Finance/AP/AR teams.      
•  Support the Head of Indirect Tax on tax authority audits and information requests — coordinating data gathering and drafting responses.                    
•  Maintain and improve indirect tax process documentation and controls (process notes, risk matrices, SAO documentation).                    
•  Monitor legislative changes across UK/EU VAT and assess/implement required changes to systems and processes (e.g. rate changes, ViDA e-invoicing mandates).                    
•  Manage relationships with external compliance providers/advisors for jurisdictions without in-house filing.                    
•  Support system/ERP changes and testing of VAT logic, working with IT and Finance Systems teams.                    
•  Line-manage and develop Indirect Tax Specialist, reviewing their work and supporting their technical development.       
•  Maintain the companies internal Business Licence register                     
•  Assist with ad hoc projects: new market entry and customs/VAT interaction issues.                    
•  Review all VAT Balance sheet reconciliations prior to submission                     

What You'll Need

•  Part- or fully-qualified CTA/ACA/ACCA (or equivalent), indirect tax experience, ideally with retail/e-commerce/multichannel exposure.                    
•  Strong working knowledge of UK and EU VAT compliance requirements, including OSS/IOSS and multi-jurisdiction filing.                  
•  Experience managing or reviewing the work of junior team members.                    
•  Comfortable liaising directly with tax authorities and external advisors on compliance and lower-complexity queries.      
•  Good working knowledge of ERP/VAT technology (SAP, Oracle, NetSuite, Avalara, Vertex, or similar).                    
•  Strong Excel and data-handling skills; able to work with large transactional datasets.                    
•  Good stakeholder management and communication skills across Finance and commercial functions.                    

The Perks

• Work-life balance: Flexible start and finish times, bring your dog to work.

  Wellbeing: Employee Assistance Program, free gym, private medical insurance.

  Employee Discount: Up to 40% off at all URBN Brands.

  Community: One paid day to volunteer or fundraise for a charity.

  Travel: Cycle to work scheme, season ticket loan.

  Continued Development: Structured support and ongoing learning opportunities.

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.