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Philips

Makes medical devices and personal health products

Field Specialist - Medical Equipment

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timeRemote in Germany€57k - €64.3k /yr

About the Job

Requirements

  • Completed vocational training in electrical engineering or medical technology.
  • Knowledge of medical technology and basic medical knowledge.
  • Strong internal and external communication skills.
  • Reliability, dependability, and a confident manner.
  • Customer management skills.
  • Assertiveness and escalation management skills.
  • Ability to collaborate professionally across departments and work as part of a team.
  • High flexibility.
  • Strong information technology and networking knowledge.
  • Good Microsoft Office skills and documentation capabilities.
  • Willingness to travel extensively across regions, with travel exceeding 70%.
  • Willingness to work weekends.
  • Willingness to provide extended emergency service and 24/7 on-call availability.
  • Fluent spoken and written English and German.

Responsibilities

  • Independently perform corrective maintenance repairs, including remotely.
  • Analyze cross-system faults and determine solutions while considering clinical, financial, and technical impacts.
  • Resolve problems using established solution patterns while balancing customer satisfaction and cost-effectiveness.
  • Maintain close customer contact and professionally manage escalations.
  • Independently perform installations and Field Change Orders.
  • Perform proactive and reactive remote corrective maintenance repairs.
  • Virtually guide colleagues performing on-site repairs and Field Change Orders.
  • Provide advanced technical instruction during installations, including describing basic operating configurations and adjusting simple protocol configurations.
  • Coordinate small projects such as relocations, department upgrades, and new installations.
  • Independently resolve information technology and network faults, including issues connecting third-party systems.
  • Collaborate with Sales and pass along relevant information concerning items such as CSA, upgrades, and PLS.
  • Support internal and external partners and customers with maintenance activities.
  • Support Sales and Project Managers with technical questions.
  • Document activities and prepare technical reports in accordance with Philips quality criteria for service record quality.
  • Document and report safety-related deficiencies or risks under the Customer Feedback process.
  • Act as a medical-device consultant under Section 83 of the Medical Devices Implementation Act (MPDG).
  • Comply with applicable Philips processes.

About the Company

Philips

Makes medical devices and personal health products

Philips makes medical equipment and software for hospitals and care providers, along with personal health products for consumers. Its hospital portfolio spans MRI and CT scanners, ultrasound, image-guided treatment systems and patient monitors, while Sonicare and Avent cover oral health and baby care. Clinical software connects medical images and patient data across care teams, and the company earns revenue from equipment, software, maintenance and consumer product sales. It works with health systems through long-term technology and service partnerships, including solutions for care at home. Founded in 1891, Philips is headquartered in Amsterdam, the Netherlands.

Company size
10,001+
Company stage
IPO
Headquarters
Andover, MN
Founded
1891

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