Operations Specialist

Position Summary

The Operations Specialist serves as a key operational partner to the Director of Operations, helping drive organizational efficiency, process improvement, and execution across operational functions. This role combines project coordination, operational analysis, process management, and executive support to ensure strategic initiatives, departmental priorities, and day-to-day operations are executed effectively. The position plays a critical role in monitoring operational performance, maintaining process consistency, supporting cross-functional collaboration, and advancing continuous improvement initiatives throughout the organization.

The ideal candidate is a highly organized, resourceful self-starter who thrives in a fast-paced environment, exercises sound judgment, and operates with a high degree of ownership and autonomy. They proactively anticipate business needs, communicate effectively, manage competing priorities, and know when to escalate issues appropriately.

Key Responsibilities

Operational Partnership

• Partner with the Director of Operations to manage priorities, coordinate initiatives, and support day-to-day execution.
• Maintain visibility across operational priorities, strategic initiatives, project timelines, and key deliverables.
• Provide operational and administrative support, enabling leadership to focus on strategic decision-making.

Revenue Cycle Operations Support

• Coordinate and support operational initiatives across revenue cycle functions including billing, coding, and A/R follow-up, and client service operations to improve efficiency, scalability, quality, and profitability.
• Assist leadership in tracking implementation of client-specific operational initiatives and service improvements.
• Support documentation and communication of operational best practices across departments.

Executive Partnership

• Manage executive calendars, scheduling, and meeting logistics.
• Manage the Director of Operations' inbox by prioritizing communications, drafting responses, and ensuring timely follow-up.
• Monitor executive communications and prioritize urgent requests while exercising sound judgment.
• Prepare agendas, presentations, reports, and executive materials.
• Capture meeting notes, decisions, and action items while driving follow-through.

Project Coordination

• Coordinate multiple cross-functional projects, ensuring timelines, milestones, and deliverables remain on track.
• Develop and maintain project plans, trackers, dashboards, and status reports.
• Identify risks, remove obstacles, coordinate stakeholders, and drive projects from initiation through completion with minimal supervision.
• Ensure action items are assigned, tracked, and completed on schedule.

Communication & Collaboration

• Serve as the primary liaison between the Director of Operations and cross-functional teams.
• Communicate priorities, project updates, and deadlines clearly and professionally.
• Build collaborative relationships while maintaining professionalism and confidentiality.

Operations Management and Continuous Improvement

• Partner with leadership to identify bottlenecks and implement process improvements that enhance organizational performance.
• Monitor departmental KPIs, operational metrics, and performance trends, providing reporting and insights to support leadership decision-making.
• Track operational priorities, identify risks, workflow gaps, and performance concerns, and escalate issues as appropriate.
• Partner with department leaders to standardize processes, improve workflow efficiency, and ensure adherence to established procedures and best practices.
• Coordinate implementation of operational initiatives and process improvements that enhance efficiency, quality, consistency, scalability, and organizational performance.
• Assist in resource planning, workload management, and operational capacity assessments to support business needs and growth objectives.
• Support operational audits, quality assurance activities, and data validation efforts to ensure accuracy, compliance, and service excellence.
• Maintain operational documentation, including SOPs, workflows, process maps, and reporting standards, ensuring version control and organizational consistency.
• Maintain oversight of operational systems, tools, and reporting processes to ensure reliable data, effective workflows, and continuous operational improvement.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 3–5 years supporting operations, executive leadership, project coordination, or business administration.
• Exceptional organizational, planning, communication, and time-management skills.
• Demonstrated ability to work independently, exercise sound judgment, and deliver results with minimal supervision.
• Proficiency with Microsoft Office Suite, Outlook, Teams, and SharePoint.
• Healthcare, revenue cycle management, or professional services experience preferred.

Success Profile

• Takes ownership and consistently follows through on commitments.
• Operates independently while exercising sound judgment.
• Communicates with professionalism, confidence, and clarity.
• Thrives in a fast-paced environment with competing priorities.
• Continuously improves processes and operational efficiency.

Position Summary
The Account Director is responsible for owning client relationships and supporting overall revenue cycle performance for assigned accounts. This role serves as the primary point of contact for clients while partnering with internal billing and accounts receivable teams to ensure efficient workflows, accurate reporting, and timely issue resolution. The Account Director plays a key role in maintaining client satisfaction, identifying process improvements, and driving operational success. Partner with the revenue department to expand the client base and promote organic growth with each account.

Key Responsibilities

Client Ownership

• Serve as the main point of contact for assigned clients
• Build and maintain strong client relationships through regular communication
• Ensure client expectations and service deliverables are consistently met
• Identify and resolve risks and issues, and capitalize on opportunities for improvement

Revenue Cycle Oversight

• Monitor billing and accounts receivable activities to ensure timely processing and follow-up
• Support reconciliation of billing, payments, and account balances
• Partner with internal teams to resolve discrepancies and improve outcomes

Operational Coordination

• Manage enterprise billing and AR teams to align priorities and workflows
• Build and execute efficient work queue management and account assignment
• Own new provider setup and maintenance as needed

Reporting & Analysis

• Prepare and review reports on billing performance, payments, and AR trends
• Analyze data to identify issues and implement improvements
• Provide insights to clients and internal leadership

Process Improvement

• Review client systems and workflows to identify & solve gaps or inefficiencies
• Recommend and support implementation of process improvements
• Help drive consistency and operational best practices across accounts

Qualifications

• Experience in revenue cycle management, medical billing, or healthcare operations
• Strong understanding of billing, claims follow-up, and accounts receivable processes
• Experience working with client systems and internal RCM platforms
• Familiarity with EHR or practice management systems (e.g., Epic preferred)
• Strong analytical, organizational, and communication skills
• Ability to manage multiple accounts and priorities effectively

Core Competencies

• Client relationship management
• Revenue cycle knowledge
• Problem-solving and critical thinking
• Communication and collaboration
• Attention to detail
• Process improvement mindset

Pay Range 100000 - 125000 USD