O

Oracle

Builds databases, business apps and cloud services

Manager – Data Center Support Services

IT OperationsConfirmed live in the last 24 hours
Full-timeSanta Teresa, NM, USA

About the Job

Requirements

  • Strong people management skills, business acumen, and well-rounded information technology technical abilities.
  • Strong knowledge of computer hardware, including server, storage, and networking devices.
  • Experience managing a multidisciplinary cloud data center environment.
  • People skills and the ability to influence groups outside the candidate's direct responsibility and colocation partners.

Responsibilities

  • Provide strong leadership, direction, and operational experience.
  • Drive and manage escalations to rapid resolution and closure.
  • Work with distributed teams across the country.
  • Recruit and hire top talent to grow the team.
  • Deliver expansion projects on time and with high quality.
  • Collaborate and work effectively with architects, engineers, and product management.
  • Manage the physical site in Santa Teresa, New Mexico.
  • Manage and support 15–20 data center technicians.
  • Manage day-to-day data center support operations in a 24/7 mission-critical environment.
  • Oversee installation, field change orders, and hardware break/fix activity.
  • Ensure timely delivery of services and tasks to meet milestones and customer key performance indicators.
  • Interact across functional areas and teams, including Engineering, Build, Site Selection, and Business Operations.
  • React to and manage incidents, drive resolution, and conduct after-action analysis.
  • Manage capacity expansion at all scales, including rack additions, block additions, white-space growth, and new sites.
  • Drive local recruitment for future hires.
  • Create an environment of continuous improvement.

About the Company

Oracle

Builds databases, business apps and cloud services

Oracle builds databases, business applications, and cloud infrastructure for companies and public-sector organizations. Oracle Database stores and processes business data, while Oracle Cloud Infrastructure provides computing, storage, and networking for applications and AI workloads. Fusion Cloud Applications support finance, human resources, supply chains, and customer service, helping businesses manage everyday operations and reporting. Customers pay for cloud subscriptions and usage, software licenses, support, hardware, and consulting, with deployment options in Oracle's cloud or their own data centers. Oracle was founded in 1977 and is headquartered in Austin, Texas.

Company size
10,001+
Company stage
IPO
Headquarters
Austin, TX
Founded
1977

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