Manager – Data Center Support Services
Oracle
Manager – Data Center Support Services
Oracle
Builds databases, business apps and cloud services
We are looking for an experienced leader with strong people management skills, business acumen and well-rounded IT technical abilities to lead the teams responsible for building and supporting our cloud data centers in Santa Teresa, NM.
* Provide strong leadership, direction and operational experience
* Strong knowledge of computer hardware (Server, Storage and Networking devices)
* Drive and manage escalations to rapid resolution and closure
* Work with distributed teams across the country
* Growing the team by recruiting and hiring top talent
*Delivering expansion projects on time with high quality
* Collaborating and working effectively with best-in-class architects, engineers, product management, etc.
Disclaimer:Career Level - M2
This role involves managing the physical site in Santa Teresa, NM. The candidate should be experienced in managing a multi disciplined Cloud Data Center space with demonstrated people skills, the ability to influence groups outside your direct responsibility and the colocation partners.
This multi faceted management role includes:
* Management and support of 15-20 Data Center Technicians
* Data Center day to day support operations in 7/24 mission critical environment
* Installation, Field Change Orders and Hardware break/fix activity
* Responsible for ensuring timely delivery of services/tasks to meet milestones and customer KPI's
* Interacting across functional areas and teams (Engineering, Build, Site Selection, Business Operations, etc.
* Reacting to and managing incidents, driving resolution and after-action analysis
* Capacity expansion at all scales (rack additions, block additions, white space growth, new sites, etc.)
* Drive local recruitment for future hires
* Creating an environment of continuous improvement
Oracle builds databases, business applications, and cloud infrastructure for companies and public-sector organizations. Oracle Database stores and processes business data, while Oracle Cloud Infrastructure provides computing, storage, and networking for applications and AI workloads. Fusion Cloud Applications support finance, human resources, supply chains, and customer service, helping businesses manage everyday operations and reporting. Customers pay for cloud subscriptions and usage, software licenses, support, hardware, and consulting, with deployment options in Oracle's cloud or their own data centers. Oracle was founded in 1977 and is headquartered in Austin, Texas.
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