National Director of Resident Engagement
No salary listed
Expert
Scottsdale, AZ, USA
RemoteTravel to communities as needed.
Social & Community ServicesCommunity Outreach & Programs
About the job
Requirements
- A minimum of 5 years of Lifestyle, Life Enrichment, Activities, or Resident Engagement experience within senior living.
- Demonstrated experience developing and implementing programming and engagement initiatives.
- Social media experience and understanding.
- A strong understanding of senior living operations and the resident experience.
- Experience developing training programs and coaching community-based team members.
- Ability to analyze performance data and translate findings into actionable strategies.
- Strong organizational and project-management skills, including the ability to manage multiple initiatives across a geographically dispersed portfolio.
- Ability and willingness to travel to communities as needed.
Responsibilities
- Provide leadership, direction, and support to Lifestyle and Engagement teams across the portfolio.
- Serve as the organization’s subject-matter expert for resident engagement and lifestyle programming.
- Support the onboarding and training of new Lifestyle/Activity Directors.
- Develop standardized training, resources, tools, and best practices for community teams.
- Partner with Lifestyle Ambassadors to facilitate training, share best practices, mentor community teams, and delegate portfolio-wide initiatives.
- Identify high-performing programs and communities and create opportunities to replicate successful practices across the portfolio.
- Develop and implement engagement programming across all communities.
- Audit current calendars, activities, and overall adherence to lifestyle standards at each community.
- Identify opportunities to enhance programming based on resident interests, community demographics, and emerging senior living trends.
- Ensure programming provides an appropriate balance of social, physical, intellectual, emotional, purposeful, and community-based engagement opportunities.
- Partner with regional and community leadership to address performance gaps and strengthen execution.
- Ensure Lifestyle teams post on social media a minimum of three times per week, and track and assist in promoting this standard.
- Support organizational goals related to resident satisfaction and the overall resident experience.
- Analyze resident feedback and satisfaction results to identify trends and opportunities related to lifestyle and engagement.
- Develop KPIs, scorecards, and executive dashboards to measure the effectiveness of engagement programs across the portfolio.
- Monitor performance and provide regular reporting and recommendations to senior leadership.
- Establish measurable expectations for participation, programming quality, resident satisfaction, and execution of company initiatives.
- Track and monitor social media postings.
- Champion effective use of LifeLoop across communities.
- Utilize LifeLoop data and reporting to evaluate programming, participation, and engagement trends.
- Identify technology, partnerships, programming resources, and innovative approaches that can enhance the resident experience.
- Continually evaluate opportunities to make Lifestyle teams more effective and programming more impactful.
Desired Qualifications
- Multi-community, regional, or corporate senior living experience is strongly preferred.
- Experience with LifeLoop is strongly preferred.
About the company
Cogir Senior Living manages and operates senior living communities, drawing on 20 years of residential and hospitality experience. It provides living spaces for seniors with services and programs for daily life, delivered by trained staff and community amenities that fit a comfortable, refined ambiance influenced by French-inspired design and West Coast flair. Its approach blends hospitality-style service with a European-influenced atmosphere to create a welcoming environment for residents. The goal is to offer high-quality living that supports independence, assistance, and community.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Phoenix, Arizona
Founded
2016
Get referred to Cogir
See people who can refer or advise you
Simplify's Take
What believers are saying
- Cogir launched a U.S. Foundation on March 15, 2026, improving community goodwill.
- March 24, 2026 Humane World for Animals partnership broadens resident-engagement programming.
- April 2026 leadership reset targets new development across master-planned sites in 24 states.
What critics are saying
- The March 2026 Potomac shooting lawsuit alleges negligence, weak security, and $1.1 million damages.
- June 2026 filings put accused employee Maurquise James in state hospital, prolonging discovery.
- A Potomac verdict plus licensing scrutiny would crater occupancy and lender confidence.
What makes Cogir unique
- Cogir runs 118 U.S. communities in 17 states, plus 66 Canadian communities.
- Cadence acquisition and Epoch deal give Cogir scale across independent, assisted, memory care.
- SafelyYou deployment cut falls 52% and now spans assisted living and memory care.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Vacation
- Paid Holidays
- Paid Sick Leave
- 401(k) Company Match
- Meal Benefits
- Employee Assistance Program
- Employee Referral Bonus
- Flexible Work Hours