Certified Medical Assistant

About Avenue360 Health and Wellness

Avenue 360 is a FQHC that strives to provide high quality and caring service to promote healthy people and communities. Our 360-degree approach addresses medical needs and social and environmental challenges, like housing. Our compassionate care extends to those with and without insurance. We believe income must not determine the level of access to quality health care.

Providing comprehensive, high quality, and caring service is the core of what we do, whether medical, hospice care, engaging adult activities, and supportive housing programs. We strive to address the many social determinants of healthy living in Greater Houston.

Our Values PACT

• We take PRIDE in our work.
• We have a positive ATTITUDE.
• We are CURIOUS.
• We are COMMITTED.
• We are CARING and CUSTOMER-SERVICE oriented.
• We are a TEAM.
• We LEARN, GROW, and INNOVATE

Role Overview 

The Medical Assistant is a multiskilled health professional who works collaboratively with healthcare providers to deliver high-quality, patient centered care. Trained in both administrative and clinical functions, the Medical Assistant supports efficient clinic operations, ensures patient comfort and safety, and contributes to a positive care experience. 

Areas of Accountability

This position is directly accountable for the following key areas:

1. Patient Experience & Customer Service

• Provide exceptional, welcoming, and professional interaction for every patient.

• Demonstrate a positive attitude, empathy, optimism, and a strong commitment to service.

• Assist patients by identifying needs, answering questions, and finding timely solutions.

• Communicate clearly using proper language, grammar, tone, and professionalism.

1. Administrative Support

• Perform front desk reception duties, including greeting patients with professionalism and warmth.

• Answer phones, schedule appointments, and provide instructions for the registration process.

• Complete and maintain medical records following organizational standards.

• Prepare and type correspondence; process mail and manage office communications.

• Process, code, and complete insurance claim forms accurately.

• Perform purchasing, inventory management, and equipment maintenance tasks.

• Use computer-based systems for billing, transcription, scheduling, insurance claims, accounts receivable, and database entry.

• Arrange hospital admissions, radiology appointments, and external referrals.

• Call prescriptions into pharmacies by provider’s orders.

1. Clinical Care & Patient Support

• Welcome and room patients, ensuring a warm and supportive experience.

• Measure and document vital signs, patient histories, allergies, and chief complaints.

• Provide patient education regarding medications, treatments, chronic disease management, and special diets.

• Prepare patients for examinations and perform routine screening tests.

• Assist providers with exams, minor procedures, and office surgeries.

• Prepare lab forms, perform phlebotomy, and collect various lab specimens.

• Conduct basic laboratory tests and ensure proper documentation.

• Follow the “Time Out” protocol for all procedures.

• Demonstrate familiarity with Ryan White, Title X, and Sliding Fee Scale documentation requirements.

• Perform EKGs; assist with X-ray and physical therapy procedures when needed.

• Administer medications and injections (IM, vaccines, antibiotics, hormonal, etc.) under provider orders.

• Change dressings, apply bandages, and provide first aid treatments.

• Sterilize instruments; maintain exam rooms, supplies, and equipment.

• Dispose of biohazard materials in compliance with OSHA standards.

• Practice all OSHA safety procedures consistently.

• Enter high-quality clinical documentation that meets legal, ethical, and organizational standards.

• Participate in quality management and quality assurance initiatives.

1. Medication, Record, & Communication Management

• Sort and fax approved prescription refills to pharmacies.

• Coordinate referrals, radiology orders, and laboratory orders while verifying insurance requirements.

• Prepare, release, and obtain medical records upon receipt of proper patient authorization.

• Scan relevant documents into the EHR promptly for provider accessibility.

• Check phone messages regularly and return calls promptly, or route them to the appropriate team member.

• Follow organizational medication policies for administering, receiving, storing, and transferring medications and vaccines.

1. Compliance, Safety, & Operational Support

• Complete daily and monthly assigned tasks, including POCT controls and documentation.

• Maintain required training for Food Bank and Food RX programs.

• Complete ASN TVFC state training modules related to vaccine storage, handling, transferring, and data logger use.

• Follow guidelines for ordering, managing, and storing private vaccines and medications.

• Demonstrate understanding of incident reporting and the protocol for calling clinical codes.

• Maintain knowledge of clinic life safety components (emergency exits, fire extinguishers, spill kits, eye wash stations).

• Provide input on quality improvement projects and support operational benchmarks.

• Perform additional duties assigned to support clinic operations and patient safety.

1. Flexibility & Additional Responsibilities

• Provide cross coverage to other clinics as needed.

• Adapt to changing priorities and assist with tasks outside of routine responsibilities as needed.

• Perform additional duties or special projects assigned to support organization operations.

• Understand that the responsibilities listed are not intended to be all-inclusive and may evolve based on the needs of the clinic.

Education, Licensure/Certification:

• High school diploma or GED required.

• Medical Assistant Certification is required.

• BLS (Basic Life Support) Certification required.

Experience, Skills/Abilities Related Requirements:

• Bilingual proficiency in English and Spanish is preferred to support effective communication with patients, though candidates who are not bilingual are still encouraged to apply.

• Experience working with patients, clients, or the public in a fast-paced environment preferred.

• Demonstrated competency in communication, problem-solving, and maintaining professionalism under pressure.

• Soft skills such as empathy, adaptability, teamwork, and a service-oriented mindset.

• Proficiency with electronic health records (EHR) systems, scheduling software, and basic office technology and software preferred.

Continuing Education and Training Requirements:

• Participates in all required training and continuing education as outlined by the organization, funding sources, and any applicable licensure requirements.

• Maintain Medical Assistant Certification.

• Maintain BLS (Basic Life Support) Certification.