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Axon

Builds weapons, cameras and software for police

Mission Engineer

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeNew York, NY, USA

About the Job

Requirements

  • Experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments, typically 8 or more years; varied experience is welcome.
  • Have shipped working automations, agents, workflows, integrations, or AI-enabled tools in customer environments by configuring products, writing integration logic, and delivering production-ready solutions; using AI to assist is expected, but owning the build is required.
  • Comfort working across technical and operational domains, including hardware, software, cloud, AI-enabled technologies, and integrated systems.
  • Communicate effectively with technical teams and senior stakeholders, including command staff in mission-critical environments.
  • Take ownership in ambiguous, fast-changing environments and navigate competing priorities across Product, Engineering, Sales, Support, and Services.
  • Be able to obtain and maintain CJIS compliance and adhere to security standards.

Responsibilities

  • Discover agency problems onsite and translate them into buildable, compliant solutions tied to mission outcomes.
  • Design and ship working tools on Axon's platform, including AI agents, workflows, automations, integrations, and data pipelines, built and tested with real users and real data.
  • Build with Axon products by configuring, integrating, and extending DEMS, Fusus, AI Era, Records, and related systems in the agency environment.
  • Iterate in the field until adoption is established, then document patterns for reuse across accounts.
  • Apply responsible innovation guardrails, including CJIS, evidence integrity, and privacy, in every build; ship working software.
  • Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services when builds or integrations break.
  • Build and deploy AI-powered workflows, including agents, prompts, retrieval-augmented generation, and evaluations, to solve defined agency problems rather than for generic experimentation.
  • Drive hands-on adoption with the people who use the solutions daily.
  • Measure whether changes are sustained through usage, workflow impact, and mission outcomes, and iterate when they are not.
  • Assess workflows onsite, identify friction and mission impact, and define what to build before building it.
  • Move from reactive support to proactive outcome design by arriving with hypotheses, validating them with command staff and operators, and building to match.
  • Build trusted relationships with agency leadership and operational stakeholders; lead quarterly business reviews, mission reviews, and strategic planning.
  • Define success metrics and capture baselines before major deployments so impact can be proven.
  • Capture customer insights, workflow patterns, and adoption barriers; share field intelligence with Product and Engineering to influence roadmap decisions.
  • Turn one-off builds into reusable playbooks and operational frameworks.
  • Identify expansion opportunities based on demonstrated impact and partner with Sales on long-term account strategy.
  • Maintain consistent onsite presence of approximately 3–4 days per week, closely connected to agency operations and evolving needs.
  • Track customer success metrics, including time to first production use, adoption depth by role and site, workflow improvements, and mission outcomes.
  • Support Sales-to-post-sales onboarding and handoff, establishing goals and accountability from day one.

Desired Qualifications

  • Former law enforcement or military experience.
  • Experience in public safety, law enforcement, corrections, or other mission-critical operational environments.
  • Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems.
  • Background in forward-deployed engineering, solutions architecture, or operational transformation at scale.

About the Company

Axon

Builds weapons, cameras and software for police

Axon builds public safety technology for police, emergency responders and security teams, combining connected devices with software that manages their work. Its TASER weapons and body cameras link field equipment to a cloud platform used throughout an investigation. Agencies use Axon Evidence to store recordings, control access and share case material with prosecutors, while its records and real-time operations tools organize reports and coordinate responses. Axon earns money from device sales and subscriptions that combine software, equipment upgrades and support over multiple years. Founded in 1993, Axon is headquartered in Scottsdale, Arizona.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Scottsdale, AZ
Founded
1993

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