Head of Hospitality

Job Description

Leadership & People Development

• Inspire, lead, and develop a talented hospitality and events team, creating a culture of excellence, accountability, and engagement.
• Identify, nurture, and retain talent through coaching, mentoring, and succession planning.
• Foster an inclusive, collaborative environment where individuals can thrive and perform at their best.
• Champion employee wellbeing, engagement, and professional development.

Client Relationship Management

• Build trusted, influential relationships with senior client stakeholders and key decision-makers.
• Act as the primary hospitality ambassador for the contract, ensuring exceptional service delivery at every touchpoint.
• Understand client priorities and proactively develop solutions that support their business goals.
• Conduct regular reviews and feedback sessions, translating insights into measurable improvements.

Hospitality & Events Excellence

• Oversee the planning and execution of a diverse portfolio of high-end corporate events, executive dining, meetings, conferences, and hospitality experiences.
• Ensure every event reflects the highest standards of food quality, presentation, service, and guest experience.
• Work closely with culinary teams to deliver innovative and market-leading food concepts.
• Maintain a strong focus on detail, consistency, and operational excellence.

Strategic Development & Continuous Improvement

• Develop and implement hospitality strategies that align with both client and company objectives.
• Drive a culture of continuous improvement, identifying opportunities to enhance service, efficiency, innovation, and guest satisfaction.
• Analyse performance metrics and client feedback to inform decision-making and future planning.
• Lead change initiatives and improvement projects that elevate the overall hospitality offering.

Commercial & Operational Management

• Manage budgets, forecasts, and financial performance, ensuring delivery against agreed targets.
• Monitor labour, costs, and operational efficiencies while maintaining exceptional service standards.
• Ensure compliance with all food safety, health & safety, and company policies.
• Support business growth through innovation, relationship management, and value creation.

Qualifications

• Significant leadership experience within corporate hospitality, events, catering, or luxury service environments.
• Proven ability to manage and develop high-performing teams.
• Strong relationship management skills with experience engaging senior stakeholders and clients.
• Exceptional communication, influencing, and presentation skills.
• Strong commercial awareness and financial acumen.
• Passion for innovation, quality, and continuous improvement.
• Inspirational and people-focused leader.
• Passionate advocate for exceptional food, hospitality, and guest experiences.
• Strategic thinker with a proactive and solutions-focused approach.
• Resilient, adaptable, and comfortable operating in a fast-paced environment.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

Salary: Up to £50,000