Assistant Housekeeping Manager

Job Description

• Assist in managing daily housekeeping operations, including room inspections of guest rooms and for VIP arrival.
• Collaborate with the Housekeeping Manager or Director of Housekeeping to develop and implement cleaning schedules and procedures.
• Supervise and train housekeeping staff, ensuring adherence to hotel standards and safety protocols.
• Manage VIP arrivals and special requests, coordinating with the Front Office department or any other involve department.
• Monitor and control inventory of cleaning supplies, linens, and guest amenities.
• Implement and oversee maintenance and repair programs of guest rooms.
• Assist in budget preparation and cost control measures.
• Respond promptly to guest inquiries and concerns, maintaining a high level of customer service in accordance with the hotel and service expectations.
• Stay informed about industry trends and innovative cleaning techniques.
• Ensures adherence to international standards of hygiene and cleanliness in all areas (Front and Heart of the House).
• Prepares duty roster for housekeeping employees.

Qualifications

• Is aware of the daily activities and has product knowledge of all the hotel facilities
• Qualification in Hotel Management with a diploma or equivalent certification
• Has 2-3 years of experience in a similar role within the hospitality industry in a 4–5 star hotel
• Strong proficiency in Microsoft Office, particularly Excel and Word
• Excellent knowledge of hotel standards, business practices, and housekeeping operations
• Outstanding leadership and team management skills
• Exceptional communication and interpersonal abilities in English
• Proven experience in staff training and development
• Strong problem-solving and decision-making capabilities
• Meticulous attention to detail and ability to multitask in a fast-paced environment
• Knowledge of floral decoration, materials, fabrics, and flooring
• Physical stamina to work across various hotel areas and respond to visual and auditory cues
• Flexibility to work different shifts, including weekends and holidays
• Familiarity with inventory management and budgeting processes
• Show fullest cooperation and respect within the team and other departments

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21